Client Relations

Deluxe Corporation; Calabasas (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Retirement Plan

Job summary

Deluxe Corporation is seeking a customer service oriented professional to provide administrative support to internal teams and customers regarding filing status and business filings. You will answer phones, resolve inquiries, and coordinate with state agencies to verify filing status. The role requires strong communication in English and Spanish.

Preferred candidates hold a related degree, have 3+ years in customer service, and can work cross-functionally. 18+ years old.

Qualifications

• Education and Experience: HS/GED and 3 years customer service experience.
• Basic computer skills.
• Education: Associates or Bachelors degree.
• Experience: 1 year prior experience in sales/customer service experience. Experience of working in cross-functional teams.
• Excellent verbal communication skills. Bilingual (Spanish/English Read and Write).
• Must be 18 years of age or older

Responsibilities

• Answer phones; determine caller need, research questions, answer questions, and resolves customer problems.
• Utilizes state agencies to determine filing status and report out to customers.

Skills

Customer service

Phone support

Bilingual

Verbal communication

Education

HS/GED

Associate or Bachelor degree

Job description

Why Join Us

Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies and we invest in you accordingly.

• We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsible for administrative support of internal and customers regarding filing status and flow of business filings.

Job Duties

• Answer phones; determine caller need, research questions, answer questions, and resolves customer problems.
• Utilizes state agencies to determine filing status and report out to customers.

Basic Qualifications (BQs)

Education and Experience: HS/GED and 3 years customer service experience.

Basic computer skills.

Preferred Qualifications (PQs)

Education: Associates or Bachelors degree.

Experience: 1 year prior experience in sales/customer service experience. Experience of working in cross-functional teams.

Excellent verbal communication skills. Bilingual (Spanish/English Read and Write).

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $21.00 - $22.00 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers Employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].