Manager, Technical Service

Lake States TAPPI/North Central PIMA Local Section Test Page; Naperville (IL); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Life insurance

AD&D insurance

401(k) with company match

Employer retirement contribution

15 days of paid time off

13 company holidays

Annual performance-based short-term‑in

Professional development opportunities

Job summary

Lake States TAPPI/North Central PIMA Local Section Test Page is seeking a technical service-focused professional to build strong relationships with pulp customers, deliver expert service, and drive process optimization across North America. The role includes leading qualification efforts for strategic sales growth and extensive travel for mill trials and audits.

The ideal candidate holds a bachelor's degree in engineering or paper and pulp technology, with 5–10 years of premium tissue production

Qualifications

• Bachelor's degree in Engineering or Paper and Pulp Technology is required.
• 5-10 years of experience in premium tissue production or equipment supply.
• Proficiency in TAD or similar premium tissue technologies and strong customer-facing communication skills.

Responsibilities

• Build technical relationships with pulp customers to provide professional service and drive process optimization.
• Lead qualification efforts for strategic sales growth.
• Travel extensively across North America for mill trials and audits.

Skills

Technical Service

Premium Tissue Production

Product Development

TAD Technology

Technical Communication

Customer Relationship Management

Process Optimization

Value-based Recommendations

Strategic Sales Growth

Technical Auditing

Troubleshooting

Commercial Mindset

Education

Bachelor's degree in Engineering or Paper and Pulp Technology

Job description

The role focuses on building technical relationships with pulp customers to provide professional service and drive process optimization. Responsibilities include leading qualification efforts for strategic sales growth and traveling extensively across North America for mill trials and audits.

Requirements:

Candidates must have a bachelor's degree in engineering or Paper and Pulp Technology and 5-10 years of experience in premium tissue production or equipment supply. Proficiency in TAD or similar premium tissue technologies and strong customer-facing communication skills are required.

Key Skills:

• Technical Service
• Premium Tissue Production
• Product Development
• TAD Technology
• Technical Communication
• Customer Relationship Management
• Process Optimization
• Value-based Recommendations
• Strategic Sales Growth
• Technical AuditingTroubleshooting
• Commercial Mindset

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Disability coverage
• Life insurance
• AD&D insurance
• 401(k) with company match
• Employer retirement contribution
• 15 days of paid time off
• 13 company holidays
• Annual performance-based short-term incentive plan
• Professional development opportunities