Manager, Technical Product Support

FinThrive Revenue Systems, LLC; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a managerial professional to oversee operations for their insurance eligibility product. This role focuses on optimizing team performance, enhancing process efficiency, and ensuring seamless collaboration across departments. The ideal candidate will bring a blend of leadership experience and technical expertise, particularly in SQL and healthcare revenue management. Join a forward-thinking company that values customer-centricity and offers a dynamic work environment where your contributions will directly impact the healthcare economy.

Benefits

Flexible Work Hours

Health Insurance

Professional Development Opportunities

Remote Work Options

Employee Recognition Programs

Qualifications

• Bachelor’s Degree required with 1+ years of leadership experience.
• Experience in healthcare settings and managing remote teams.

Responsibilities

• Oversee operations support team for insurance eligibility product.
• Manage team workload, optimize processes, and ensure customer satisfaction.

Skills

Leadership Experience

SQL Knowledge

Revenue Cycle Management

Healthcare Experience

Remote Management

Education

Bachelor's Degree

Tools

Power BI

Tableau

EDI

Job description

About the Role

Impact you will make

This is a managerial position that oversees the operations support team for our insurance eligibility product. This position will coordinate and streamline onboarding and steady-state processes as it relates to product QA, EDI and reporting operations. It will provide system-level monitoring and analytics for a large number of customers. This position will also optimize the operation and efficiency of our data processing engine that delivers insurance eligibility and insights to national healthcare systems. This key product enables our customers to better secure payment for bills that may otherwise, go unpaid.

What you will do

• Manage the workload and administrative tasks for an evolving team with multiple focuses while creating an environment of continuous improvement with regard to process, technology and customer satisfaction
• Manage the team’s backlog to optimize throughput and to accurately predict turnaround time for open issues
• Identify impediments for the team and determine the best elimination plan
• Collaborate with other leaders to ensure teams are working together in order to delight our customers
• Manage capacity and staffing to include recruitment, supervision, scheduling, development, evaluation, and performance management
• Drive consistency in process
• Present project outcomes for upper management
• Mentor other leaders and engrain best practices into company culture

What you will bring

• Bachelor’s Degree
• SQL knowledge
• 1+ years of leadership experience
• Experience with Revenue Cycle Mangement
• Experience in healthcare-based setting
• Experience managing in a remote environment
• Travel required: Minimal (a couple of times a year)

What we would like to see

• Insurance eligibility experience (270/271)
• EDI
• Insurance Discovery
• Payor Connections
• Power BI
• Tableau

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive .

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture .

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits .

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.