Manager - Tech Ops

Ceridian HCM, Inc.; Texas; Hybrid; USD 85,000 - 110,000; Full time

Job summary

Diversified is seeking an experienced Manager of Tech Ops to oversee installation and field operations within an assigned market. This role leads field teams, coordinates resources, and ensures projects are executed safely, efficiently, on schedule, and to the highest quality standards.

The role requires hands-on leadership of Field Implementation Managers, Site Supervisors, Lead Technicians, Installation Technicians, and Associate Technicians, with travel across the market and a focus on

Qualifications

• Associate degree.
• 5-7 years of AV installation, field operations, or technical project delivery.
• Minimum of 2 years leading installation teams or supervising field personnel.
• Strong knowledge of installation processes, jobsite coordination, safety practices, and quality standards.
• Demonstrated ability to manage multiple field crews and concurrent projects.
• Effective leadership, communication, decision-making, and problem-solving skills.
• Ability to establish clear expectations, drive accountability, and consistently enforce operational standards.

Responsibilities

• Lead and manage installation teams within the assigned market, providing direction, coaching, and performance management.
• Oversee field execution to ensure installations align with project scope, schedules, safety requirements, and quality standards.
• Plan, assign, and coordinate field resources across multiple active projects to support successful delivery.
• Collaborate with Project Managers, Site Supervisors, and other stakeholders to coordinate jobsite activities, resolve challenges, and maintain project schedules.
• Establish and reinforce installation standards, processes, and best practices to ensure consistent quality and workmanship.
• Monitor field performance, proactively identify operational risks, and implement corrective actions to address scheduling, staffing, safety, and quality concerns.
• Serve as the primary escalation point for installation-related challenges within the assigned market.
• Support employee onboarding, technical training, skill development, and career progression.
• Drive accountability for timekeeping, reporting, and compliance with company policies and procedures.
• Foster a culture of safety, professionalism, collaboration, and continuous improvement across field teams.

Skills

Leadership

Project management

Problem-solving

Communication

Safety practices

Multitasking

Education

Associate degree

Tools

AV installation

Jobsite coordination

Job description

Diversified is seeking an experienced Manager of Tech Ops to oversee installation and field operations within an assigned market. This role is responsible for leading field teams, coordinating resources, and ensuring projects are executed safely, efficiently, on schedule, and to the highest quality standards.

The TechOps Leader provides hands-on leadership to Field Implementation Managers, Site Supervisors, Lead Technicians, Installation Technicians, and Associate Technicians. The ideal candidate is a strong people leader with a solid technical operations background, excellent problem-solving skills, and a commitment to operational excellence and continuous improvement.

Key Responsibilities

• Lead and manage installation teams within the assigned market, providing direction, coaching, and performance management.

• Oversee field execution to ensure installations align with project scope, schedules, safety requirements, and quality standards.

• Plan, assign, and coordinate field resources across multiple active projects to support successful delivery.

• Collaborate with Project Managers, Site Supervisors, and other stakeholders to coordinate jobsite activities, resolve challenges, and maintain project schedules.

• Establish and reinforce installation standards, processes, and best practices to ensure consistent quality and workmanship.

• Monitor field performance, proactively identify operational risks, and implement corrective actions to address scheduling, staffing, safety, and quality concerns.

• Serve as the primary escalation point for installation-related challenges within the assigned market.

• Support employee onboarding, technical training, skill development, and career progression.

• Drive accountability for timekeeping, reporting, and compliance with company policies and procedures.

• Foster a culture of safety, professionalism, collaboration, and continuous improvement across field teams.

Required Qualifications

• Associate degree.

• 5-7 years of relevant experience in audiovisual (AV) installation, field operations, or technical project delivery.

• Minimum of 2 years of experience leading installation teams or supervising field personnel.

• Strong knowledge of installation processes, jobsite coordination, safety practices, and quality standards.

• Demonstrated ability to manage multiple field crews and concurrent projects.

• Effective leadership, communication, decision-making, and problem-solving skills.

• Ability to establish clear expectations, drive accountability, and consistently enforce operational standards.

Preferred Qualifications

• AVIXA Certified Technology Specialist (CTS) or related industry certification.

• Experience working within structured field installation organizations.

• Experience supporting complex, large-scale, or multidisciplinary installation projects.

• Familiarity with system commissioning, project closeout, and installation quality assurance processes.

Work Environment and Travel

• This is a territory-based position requiring regular presence at active project sites and interaction with field personnel, project teams, and customers.

• Work is performed in a combination of office, remote, and active jobsite environments.

• Regular travel throughout the assigned market is required.

• Flexibility may be needed to accommodate project schedules and operational priorities.