Manager - Tech Ops

Diversified; Houston (TX); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Life insurance

Disability insurance

Flexible spending accounts

Commuter benefits

Job summary

Diversified is seeking an experienced Manager of Tech Ops to oversee installation and field operations across an assigned market. The role leads field teams, coordinates resources, and ensures projects are completed safely, on schedule, and to high quality standards.

The ideal candidate is a strong people leader with a solid technical operations background, excellent problem-solving skills, and a commitment to operational excellence and continuous improvement.

Qualifications

• 5-7 years of relevant experience in AV installation and field operations.
• Experience leading installation teams or supervising field personnel.
• Strong knowledge of installation processes, safety practices, and quality standards.

Responsibilities

• Lead installation teams within the assigned market, providing direction and coaching.
• Oversee field execution to ensure alignment with scope, schedules, safety, and quality.
• Plan and coordinate field resources across multiple active projects to support delivery.
• Coordinate with project managers and site staff to resolve challenges and maintain schedules.
• Establish and reinforce installation standards and best practices.

Skills

AV installation

Field operations

Project delivery

Leadership

Safety compliance

Communication

Problem solving

Education

Associate degree

Job description

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.

Diversified is seeking an experienced Manager of Tech Ops to oversee installation and field operations within an assigned market. This role is responsible for leading field teams, coordinating resources, and ensuring projects are executed safely, efficiently, on schedule, and to the highest quality standards.

The TechOps Leader provides hands‑on leadership to Field Implementation Managers, Site Supervisors, Lead Technicians, Installation Technicians, and Associate Technicians. The ideal candidate is a strong people leader with a solid technical operations background, excellent problem‑solving skills, and a commitment to operational excellence and continuous improvement.

Key Responsibilities

• Lead and manage installation teams within the assigned market, providing direction, coaching, and performance management.
• Oversee field execution to ensure installations align with project scope, schedules, safety requirements, and quality standards.
• Plan, assign, and coordinate field resources across multiple active projects to support successful delivery.
• Collaborate with Project Managers, Site Supervisors, and other stakeholders to coordinate jobsite activities, resolve challenges, and maintain project schedules.
• Establish and reinforce installation standards, processes, and best practices to ensure consistent quality and workmanship.
• Monitor field performance, proactively identify operational risks, and implement corrective actions to address scheduling, staffing, safety, and quality concerns.
• Serve as the primary escalation point for installation-related challenges within the assigned market.
• Support employee onboarding, technical training, skill development, and career progression.
• Drive accountability for timekeeping, reporting, and compliance with company policies and procedures.
• Foster a culture of safety, professionalism, collaboration, and continuous improvement across field teams.

Required Qualifications

• Associate degree.
• 5-7 years of relevant experience in audiovisual (AV) installation, field operations, or technical project delivery.
• Minimum of 2 years of experience leading installation teams or supervising field personnel.
• Strong knowledge of installation processes, jobsite coordination, safety practices, and quality standards.
• Demonstrated ability to manage multiple field crews and concurrent projects.
• Effective leadership, communication, decision‑making, and problem‑solving skills.
• Ability to establish clear expectations, drive accountability, and consistently enforce operational standards.

Preferred Qualifications

• AVIXA Certified Technology Specialist (CTS) or related industry certification.
• Experience working within structured field installation organizations.
• Experience supporting complex, large‑scale, or multidisciplinary installation projects.
• Familiarity with system commissioning, project closeout, and installation quality assurance processes.

Work Environment and Travel

• This is a territory‑based position requiring regular presence at active project sites and interaction with field personnel, project teams, and customers.
• Work is performed in a combination of office, remote, and active jobsite environments.
• Regular travel throughout the assigned market is required.
• Flexibility may be needed to accommodate project schedules and operational priorities.

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work‑life balance:

• Multiple medical plan options to fit you and your family's needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  • Company‑paid benefits
  • Basic Life, AD&D
  • Short‑Term and Long‑Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more