Manager, Team Store

Atlanta Falcons; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Atlanta Falcons is seeking a Store Manager for the Mercedes-Benz Stadium Team Store to lead a high-volume retail operation serving Falcons, Atlanta United, and stadium guests. You will drive revenue, optimize inventory, and elevate guest experiences through strong people leadership and data-driven decisions.

The role requires managing a team on game days, coordinating with merchandising and warehouse teams, and upholding brand standards across events, product launches, and appearances.

Qualifications

• Minimum five years of retail management experience in a fast-paced, high-volume environment.
• Demonstrated success managing financial performance, inventory, labor planning, and operational execution.
• Strong analytical, communication, and problem-solving abilities; proficient with retail systems and technology.
• Ability to manage multiple priorities and make sound operational decisions in a high-volume setting.
• Flexible schedule including evenings, weekends, holidays, home games, concerts, and events.
• Ability to stand and walk for extended periods and support hands-on store operations.

Responsibilities

• Manage daily store operations during stadium events and activities.
• Maintain a clean, organized, visually appealing, guest-ready retail environment.
• Oversee opening/closing procedures, POS operations, cash handling, loss prevention, and compliance with standards.
• Partner with cross-functional teams to execute business priorities and maintain operational excellence.
• Deliver an exceptional guest experience that drives fan engagement and satisfaction.
• Establish clear expectations for guest service, selling behaviors, merchandise presentation, and team accountability.
• Coordinate with Merchandising & Buying to align displays and promotions with brand priorities.
• Drive store performance through accountability for sales, profitability, and key metrics.
• Coordinate inventory transfers and replenishment with Warehouse; address discrepancies.
• Support special retail events, product launches, and player appearances.
• Leverage data, technology, and best practices to drive continuous improvement.
• Embrace and practice our 6 Core Values: Put People First, Listen and Respond, Include Everyone, Innovate Continuously, Lead by Example, Give Back to Others.

Skills

Retail leadership

Business & operational acumen

Analytical & interpersonal skills

Flexibility in schedule

Guest service excellence

Tools

Retail systems

Job description

The Store Manager is responsible for the overall leadership, performance, and operational excellence of the Mercedes-Benz Stadium Team Store. This position drives revenue growth, inventory management, guest satisfaction, team member development, and execution of merchandising strategies while ensuring a best-in-class retail experience for Falcons, Atlanta United, and Mercedes-Benz Stadium guests.

The Store Manager leads a team of retail leaders and associates on game day, leveraging data-driven decision-making, operational discipline, and exceptional people leadership to achieve business objectives and elevate the guest experience.

Roles and Responsibilities

• Manage daily store operations and ensure successful execution of stadium events and activities.
• Maintain a clean, organized, visually appealing, and guest-ready retail environment.
• Oversee Team Store opening and closing procedures, POS operations, cash handling, loss prevention, and compliance with established operational standards.
• Partner with cross-functional teams to execute business priorities and maintain operational excellence.
• Deliver an exceptional guest experience that drives fan engagement and satisfaction.
• Establish clear expectations for guest service, selling behaviors, merchandise presentation, operational execution, and team accountability.
• Partner with the Merchandising & Buying team to ensure product displays, featured merchandise, and promotional execution align with established brand and business priorities.
• Drive store performance through accountability for sales, profitability, and key business metrics.
• Partner with Warehouse to coordinate inventory transfers, product distribution, replenishment needs, and inventory discrepancies.
• Support execution of special retail events, product launches, player appearances, and other initiatives hosted within the Main Team Store.
• Leverage data, technology, and best practices to drive continuous improvement and operational effectiveness.
• Perform other duties as assigned to support department, event, stadium, and business needs.
• Embrace and practice our 6 Core Values: Put People First, Listen and Respond, Include Everyone, Innovate Continuously, Lead by Example, Give Back to Others

Qualifications and Education Requirements

• Retail Leadership Experience: Minimum five years of retail management experience with a proven ability to lead teams, develop talent, and drive performance in a fast-paced, high-volume environment.
• Business & Operational Acumen: Demonstrated success managing financial performance, business metrics, inventory, merchandising, labor planning, and operational execution.
• Technical & Interpersonal Skills: Strong analytical, communication, and problem-solving abilities, with proficiency in retail systems and technology and the ability to influence and collaborate effectively across all levels of the organization.
• Ability to manage multiple priorities and make sound operational decisions in a high-volume retail environment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, concerts, and special events.
• Ability to stand and walk for extended periods and support hands-on store operations as business needs require.

Success In This Role

A successful Store Manager consistently delivers:

• Exceptional guest and fan experiences.
• Strong revenue growth and profitability.
• High-performing, engaged teams.
• Operational excellence and inventory accuracy.
• Effective cross-functional collaboration.
• Innovative solutions that improve efficiency and business performance.
• A retail environment that reflects the world-class standards of AMB Sports + Entertainment.