Manager, Team Store

AMB Sports and Entertainment; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

AMB Sports + Entertainment's Mercedes-Benz Stadium Team Store is hiring a Store Manager to lead daily store operations, drive sales, and ensure a first-class guest experience on Falcons, Atlanta United, and event days. You will oversee inventory, merchandising, loss prevention, and team development, while collaborating with cross-functional partners to execute brand priorities.

The role requires five years of retail leadership, a hands-on approach, flexibility for evenings and weekends, and a

Qualifications

• Minimum five years of retail management experience leading teams in a fast-paced, high-volume environment.
• Proven experience in financial performance, inventory, merchandising, labor planning, and operations.
• Strong analytical, communication, and problem-solving skills; proficient with retail systems and technology.
• Ability to manage multiple priorities and make sound operational decisions in a high-volume retail environment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, concerts, and special events.
• Ability to stand and walk for extended periods and support hands-on store operations as business needs require.

Responsibilities

• Manage daily store operations and ensure successful execution of stadium events and activities.
• Maintain a clean, organized, visually appealing, and guest-ready retail environment.
• Oversee opening/closing, POS, cash handling, loss prevention, and standards compliance.
• Partner with cross-functional teams to execute business priorities and maintain operational excellence.
• Deliver an exceptional guest experience that drives fan engagement and satisfaction.
• Set clear expectations for guest service, selling, presentation, operations, and team accountability.
• Coordinate with Merchandising to align displays and promotions with brand priorities.
• Drive store performance through accountability for sales, profitability, and key business metrics.
• Coordinate inventory transfers, replenishment, and discrepancies with Warehouse.
• Support special events, product launches, and player appearances in the Main Team Store.
• Leverage data and technology to drive continuous improvement.
• Perform other duties as assigned to support department, event, stadium, and business needs.
• Embrace and practice our 6 Core Values: Put People First, Listen and Respond, Include Everyone, Innovate Continuously, Lead by Example, Give Back to Others

Skills

Retail leadership

Operational acumen

Analytical skills

Multi-priority juggling

Flexible schedule

Stand/walk long hours

Job description

At the Blank Family of Businesses, our Core Values drive our culture, guide our decisions, and make our organization a great place to work.

Give Back To Others

Recognize that the well-being of business cannot be separated from the well-being of society. Join in our ongoing efforts to give back through time, talents, labor and financial commitment.

LEAD BY EXAMPLE

Demonstrate an entrepreneurial spirit that supports our culture and vision. Take full advantage of our empowerment philosophy by offering suggestions, making decisions and taking responsibility for actions. Stand up for your convictions and vocalize your opinions.

INNOVATE CONTINUOUSLY

Constantly seek new ways to improve results and move above and beyond what seems possible. Demonstrate non-stop reinvention. Do not let unnecessary bureaucracy kill innovation. Implement high quality, new processes, products, services, or solutions that meet or exceed the needs and expectations of our customers.

PUT PEOPLE FIRST

Demonstrate understanding that people are the center, the heartbeat of any successful enterprise. Build rapport and trust by demonstrating sensitivity and respect for others. Empower and listen to associates because they are our number-one source for information and ideas. Invest time and resources in developing associates’ skills and assisting them in managing their careers.

LISTEN AND RESPOND

Listen to internal and external customers (fans, grantees, players, associates, vendors, partners) to understand what they need. View customer needs as golden opportunities that, when creatively addressed, will enhance our competitive edge and the environment in which we all work and professionally grow. Dedicate the needed resources, time and energy to creating lasting value for all customers.

INCLUDE EVERYONE

Our individual differences make our organization more valuable. Value diverse ideas, experiences, skills, work styles and backgrounds. Harness individual differences to create a competitive advantage and better support our partners. Encourage others to accept and capitalize on diversity.

Position Summary

The Store Manager is responsible for the overall leadership, performance, and operational excellence of the Mercedes-Benz Stadium Team Store. This position drives revenue growth, inventory management, guest satisfaction, team member development, and execution of merchandising strategies while ensuring a best-in-class retail experience for Falcons, Atlanta United, and Mercedes-Benz Stadium guests.

The Store Manager leads a team of retail leaders and associates on game day, leveraging data-driven decision-making, operational discipline, and exceptional people leadership to achieve business objectives and elevate the guest experience.

Roles And Responsibilities

• Manage daily store operations and ensure successful execution of stadium events and activities.
• Maintain a clean, organized, visually appealing, and guest-ready retail environment.
• Oversee Team Store opening and closing procedures, POS operations, cash handling, loss prevention, and compliance with established operational standards.
• Partner with cross-functional teams to execute business priorities and maintain operational excellence.
• Deliver an exceptional guest experience that drives fan engagement and satisfaction.
• Establish clear expectations for guest service, selling behaviors, merchandise presentation, operational execution, and team accountability.
• Partner with the Merchandising & Buying team to ensure product displays, featured merchandise, and promotional execution align with established brand and business priorities.
• Drive store performance through accountability for sales, profitability, and key business metrics.
• Partner with Warehouse to coordinate inventory transfers, product distribution, replenishment needs, and inventory discrepancies.
• Support execution of special retail events, product launches, player appearances, and other initiatives hosted within the Main Team Store.
• Leverage data, technology, and best practices to drive continuous improvement and operational effectiveness.
• Perform other duties as assigned to support department, event, stadium, and business needs.
• Embrace and practice our 6 Core Values: Put People First, Listen and Respond, Include Everyone, Innovate Continuously, Lead by Example, Give Back to Others

Qualifications And Education Requirements

• Retail Leadership Experience: Minimum five years of retail management experience with a proven ability to lead teams, develop talent, and drive performance in a fast-paced, high-volume environment.
• Business & Operational Acumen: Demonstrated success managing financial performance, business metrics, inventory, merchandising, labor planning, and operational execution.
• Technical & Interpersonal Skills: Strong analytical, communication, and problem-solving abilities, with proficiency in retail systems and technology and the ability to influence and collaborate effectively across all levels of the organization.
• Ability to manage multiple priorities and make sound operational decisions in a high-volume retail environment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, concerts, and special events.
• Ability to stand and walk for extended periods and support hands‑on store operations as business needs require.

Success In This Role

A successful Store Manager consistently delivers:

• Exceptional guest and fan experiences.
• Strong revenue growth and profitability.
• High-performing, engaged teams.
• Operational excellence and inventory accuracy.
• Effective cross-functional collaboration.
• Innovative solutions that improve efficiency and business performance.
• A retail environment that reflects the world‑class standards of AMB Sports + Entertainment.