Manager / Team Lead - Church Management Systems

Rock Community; Peoria (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Rock Community in Peoria, Arizona is looking for a dedicated individual to support CCV’s evolving ministry and technical needs related to Rock CMS. You will be responsible for ensuring data accuracy, providing technical support, and assisting with staff training as part of onboarding.

The ideal candidate will have at least one year of experience in data integrity, troubleshooting, and technical support, preferably within a Christian non-profit environment. Strong analytical and communication skills are essential.

Qualifications

• Minimum of 1 year of experience in data integrity and auditing.
• 1 year of experience providing technical support to staff.
• Experience troubleshooting data issues and system operations.

Responsibilities

• Support CCV’s ministry and CMS needs.
• Deliver technical support and manage internal Rock staff.
• Identify and resolve CMS data-related issues.

Skills

Data integrity

Technical support

Troubleshooting

Analytical skills

Interpersonal abilities

Tools

Microsoft Azure

Rock CHMS/RMS

Job description

Key Responsibilities

• Support CCV’s evolving ministry and departmental CMS needs with a humble "can-do" posture.
• Passion for Data Integrity and Reporting, ensuring data accuracy, consistency, and reliability.
• Monitor CMS data quality, availability, and system performance.
• Collaborate with other CCV departments to maintain a roadmap of deliverables, ensuring shared visibility into CMS capabilities and delivery timelines for key features.

Technical Support and Staff Training

• Deliver technical support for staff using the Rock CMS, addressing user issues promptly and effectively.
• Train and manage internal Rock support staff with a servant’s heart, demonstrating the level of commitment, compassion, and service called for in serving the Lord.
• Conduct comprehensive ROCK training for all new staff members as part of the onboarding process.
• Work with the CMS Team to develop and update training materials and documentation to support ongoing staff development.

Troubleshooting and System Operations

• Identify, troubleshoot, and resolve data-related issues to ensure seamless system operations.
• Serve as the primary point of contact for data integrity and technical concerns within the CMS.

Collaboration and Strategic Planning

• Partner with Rock RMS Developers, the CCV InterTech Dev Team, and ministry leadership to optimize system functionality and ministry engagement.
• Collaborate with staff to develop long‑range plans for Rock RMS enhancements and future version adoption.
• Document and maintain best practices and written processes for ROCK data entry and maintenance.

Qualifications and Experience

• Minimum of 1 year of experience in data integrity, including auditing, reporting, and maintaining accurate records.
• Minimum of 1 year of experience providing technical support and training to staff.
• Minimum of 1 year of experience troubleshooting and resolving data issues to ensure smooth system operations.
• Minimum of 1 year of experience (or willingness and ability to learn) in systems administration functions needed in the support and maintenance of servers in Microsoft Azure.
• Perform additional tasks and responsibilities as assigned by leadership.
• Be flexible and available to support the church in the event of CMS issues or outages.

Desired Experience

• Experience working within a Christian non‑profit workplace.
• Experience with application, use, and support of Rock CHMS/RMS at a similar sized church.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively with both technical and ministry teams.
• Organizational skills and attention to detail.
• Adaptability to changing technology and ministry needs.

Working Relationships

• Reports to: InterTech Director of Technology and Innovation
• Supervises: CMS Technical support staff and volunteers as needed
• Works closely with: Rock RMS Developers, ministry leaders, CCV InterTech App Dev Team, and all staff engaged with CMS