Manager, System Repair and Test

Support Revolution; San Jose (CA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Bonus programs

Equity awards

Job summary

Supermicro is seeking a Manager, System Repair and Test to lead the repair and RMA operations for server, storage, and system-level hardware. You will oversee the team, manage throughput, quality, and turnaround time, and partner with engineering, supply chain, and customer support.

Responsibilities include managing daily repair and RMA activities, developing the repair technician team, driving root-cause analysis, and ensuring accurate repair documentation and safety compliance.

Qualifications

• 5+ years in electronics repair, RMA, or manufacturing operations.
• 2+ years in people leadership and team management.
• Strong board-level and system-level troubleshooting.
• Experience with repair workflow tracking in ERP/MES.

Responsibilities

• Manage daily repair and RMA operations from diagnosis through rework and final test.
• Lead, schedule, and develop the repair technician team.
• Own repair metrics: turnaround time, yield, scrap rate, and cost per unit.
• Drive root-cause analysis on recurring failures with engineering and quality.
• Coordinate spare parts and repair documentation to ensure throughput and compliance.

Skills

Electronics repair

Troubleshooting

Team leadership

Root-cause analysis

Cross-functional collaboration

Education

Bachelor's degree in electronics or engineering

Tools

ERP/MES systems

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Manager, System Repair and Test leads the repair and RMA operation, overseeing the team and processes that diagnose, repair, and return server, storage, and system‑level hardware. The role owns throughput, quality, and turnaround time while partnering with engineering, supply chain, and customer support.

Essential Duties and Responsibilities:

• Manage daily repair and RMA operations from diagnosis through rework and final test.
• Lead, schedule, and develop the repair technician team.
• Own repair metrics: turnaround time, yield, scrap rate, and cost per unit.
• Drive root‑cause analysis on recurring failures and close the loop with engineering and quality.
• Manage spare parts and component availability to protect throughput.
• Maintain work instructions, repair documentation, and ESD and floor‑safety compliance.
• Coordinate escalations and priority units with customer support and account teams.

Qualifications:

• 5+ years in electronics repair, RMA, or manufacturing operations, including 2+ years managing a team.
• Strong board‑level and system‑level troubleshooting ability.
• Track record owning operational metrics (yield, turnaround time, cost).
• ERP (Enterprise Resource Planning) or MES (Manufacturing Execution System) experience for tracking repair workflow.
• Bachelor's degree in electronics, engineering, or a related field, or equivalent experience.
• Strong cross‑functional communication, with experience coordinating across engineering, supply chain, and customer support.

Salary Range

$100,000 - $135,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.