Manager, Supply Chain Operations

Jobtailor; Bethlehem (Northampton County); On-site; USD 95,000 - 130,000; Full time

Job summary

Jobtailor in Bethlehem, PA, seeks a Network SCM Director to lead the overall direction of the Network's SCM operations at each location.

You will manage the department's operations, implement policies, and drive performance improvements while ensuring high customer service and cross-functional collaboration across the network.

Qualifications

• Associate’s Degree in Supply Chain, Business, Healthcare Administration or related field.
• Minimum 5 years in Healthcare Supply Chain.
• Data entry and MS Excel proficiency.
• Knowledge of procurement, inventory control, and hospital ERP.
• Excellent customer service with internal and external stakeholders.

Responsibilities

• Provide direction and management for SCM operations and performance.
• Establish policies, processes, and procedures for compliance.
• Lead staffing, recruitment, and team development.
• Collaborate with SCM and Network management teams.
• Liaise with customers and operations to ensure service excellence.
• Implement technology to streamline workflows and reduce turnaround times.
• Develop and monitor KPIs to drive continuous improvement.
• Manage projects, priorities, budgets, and timelines.

Skills

Healthcare SCM

Operational Excellence

KPIs & Performance Metrics

Procurement & Inventory Control

Microsoft Excel Proficiency

Customer Service

Team Leadership

Education

Associate’s Degree in Supply Chain

Associate’s Degree in Business

Associate’s Degree in Healthcare Administration

Tools

GPO Websites

EDI Exchanges

Hospital ERP

Job description

• Responsible and accountable as a member of the Network Supply Chain Management (SCM) team for the overall direction of the Network's SCM operations at each location.
• Provides direction and management for the department's operations, human performances, and measurements.
• Establishes, implements, monitors, and ensures compliance with policies, processes, and procedures.
• Assesses challenges within the product supply chain and assists with corrective measures.
• Collaborates with others within SCM and the Network as a key member of the management team.
• Manages staffing, recruitment, and development of assigned team while promoting teamwork and cross-functional collaboration within SCM and the network.
• Acts as a liaison between customers, SCM, and the operations team while ensuring high levels of customer service and satisfaction through proactive communication.
• Builds relationships across functional areas with key external suppliers, partners and within the Network.
• Leverages technology tools (e.g., GPO websites, EDI exchanges) for efficiency and leads technology application to streamline processes, reduce turnaround times, and enhance workflows while ensuring consistency in operations across all Network sites.
• Proactively analyzes clinical customer needs to drive operational improvements.
• Designs, implements, and educates teams on work processes aligned with SCM and Network goals.
• Monitors adherence to operational procedures and safety standards, investigates non-compliance issues and implements resolutions.
• Develops and implements performance measures and KPIs that drive continuous improvement and positively impacts departmental outcomes.
• Identifies best practices and benchmarks performance indicators.
• Establishes work group performance standards, oversees quality checks and applies quality processes to assess and improve departmental outcomes.
• Manages multiple projects, priorities, timelines and tasks while adhering to budgetary objectives.
• Leads the team in implementing changes aligned with operational excellence and applies expertise to solve complex problems.

Requirements

• Associate’s Degree in supply chain, business, healthcare administration, or other related programs.
• 5 years experience in Healthcare Supply Chain.
• Data entry skills and proficiency with Microsoft suite applications including but not limited to Microsoft Excel.
• Knowledge of procurement, inventory control, and hospital supply chain ERP.
• Displays and promotes excellent customer service both with internal and external stakeholders.
• Possesses knowledge of revenue cycle and patient charging.

Core Competencies

Demonstrates expertise in Healthcare Supply Chain Management, focusing on operational excellence, compliance, and performance improvement. Proficient in leveraging technology and data analysis to enhance workflows and customer service.

Highest-signal resume keywords

• Healthcare Supply Chain Management
• Operational Excellence
• Performance Measures and KPIs
• Procurement and Inventory Control
• Microsoft Excel Proficiency

ATS Optimization Keywords

Hard Skills

• Supply Chain Management
• Data Entry Skills
• Performance Improvement
• Compliance Monitoring
• Project Management

Soft Skills

• Customer Service
• Team Leadership
• Cross-Functional Collaboration
• Communication Skills

Certifications & Qualifications

• Associate’s Degree in Supply Chain
• Associate’s Degree in Business
• Associate’s Degree in Healthcare Administration

Industry Keywords

• Healthcare Supply Chain
• Revenue Cycle
• Patient Charging
• Operational Procedures
• Quality Processes

Tools & Technologies

• GPO Websites
• EDI Exchanges
• Hospital Supply Chain ERP