Director, Business Platform Ops Support

Jobtailor; Massachusetts; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Massachusetts seeks a seasoned Program Manager to lead ERP platform support and transformation initiatives within the Orthopedics supply chain. You will drive adoption, align platform capabilities with business needs, and oversee cross-functional delivery across operations, IT, and the supplier network.

The role requires strong project leadership, stakeholder engagement, PMP/APICS Lean Six Sigma credentials, and the ability to navigate a multi-ERP environment with travel up to 25%.

Qualifications

• Bachelor’s degree required; MBA or advanced degree desirable.
• 6+ years ERP platform experience in healthcare or health services.
• 3+ years leadership in Operations, Supply Chain, or large transformation programs.
• Experience with Orthopedics Supply Chain and surgery kits complexity.
• Hands-on project delivery and stakeholder management required.

Responsibilities

• Support development and deployment of platform enablement for business users.
• Engage ERP user communities and communicate platform status and changes.
• Guide intake for platform enhancements and feed design governance.
• Partner with operate state and global adoption teams to drive adoption.
• Support a Super User Network and security role design processes.
• Sustain persona-based training curricula and governance for platforms.
• Assist transitions between deployment hypercare and operate state.

Skills

Supply Chain Management

ERP Platform Support

Project Management

Stakeholder Engagement

Orthopedics Supply Chain

Education

Bachelor’s degree

MBA or advanced degree

Tools

ERP systems

Job description

• Support the development and deployment of ongoing business user platform enablement and adoption for existing platform business users.


• Ensure existing ERP platform user community is engaged and made aware of platform status, capabilities being delivered, changes and enhancements


• Support the platform enhancement and continuous improvement intake process from the platform user community and connect inputs into the solution design governance process


• Partner closely with the operate state team and the global business adoption team to leverage approaches, channels and materials to ensure the business platform community is aware of and ready to adopt platform enhancements and capabilities.


• Support a business super user forum to engage the platform Super-User Network and serve as a conduit of information between the business platform users and the MT TranSCend core team.


• Support globally standardized approaches to the ongoing sustainment of persona-based training curriculums leveraging the training platforms mobilized to support the MT TranSCend deployment roadmap.


• Support a global persona-based security role design and maintenance process that is implemented and governed thru robust persona-based design controls and governance


• Help ensure smooth transitions between program deployment hypercare and operate state.

Requirements

• Minimum of Bachelor’s degree required; advanced degree or MBA is highly desirable


• Requires a minimum of 3 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs


• Requires a minimum of 6 years of Supply Chain experience


• Preferred a minimum of 6 years of ERP platform support and/or transformation experience in a healthcare or health services industry


• Requires strong knowledge of Orthopedics Supply Chain including complexity of surgery kits


• Demonstrated hands-on project delivery required


• Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired result


• Strong customer focus (internal & external), including development and management of stakeholders


• Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.) is helpful


• Ability to effectively support and participate in cross-functional decision-making bodies required


• Knowledge in deploying standardized work processes, tools, and templates required


• Experience managing to project timelines and milestones in complex business environments required


• Skilled at engaging and building relationships with business stakeholders required


• Strong business and digital acumen, including ERP expertise required


• Experience working in a complex, multi-ERP / system environment required


• Requires Travel: up to 25% domestic and international.

Core Competencies

Demonstrates expertise in Supply Chain Management and ERP platform support, with a strong focus on Orthopedics Supply Chain and project delivery. Proven ability to engage stakeholders and facilitate cross-functional collaboration to drive platform adoption and enhancements.

Highest-signal resume keywords

• Supply Chain Management


• ERP Platform Support


• Project Delivery


• Stakeholder Engagement


• Orthopedics Supply Chain

ATS Optimization Keywords

Hard Skills

• Supply Chain Experience


• ERP Expertise


• Project Management


• Standardized Work Processes


• Complex Business Environments

Soft Skills

• Interpersonal Skills


• Negotiation Skills


• Customer Focus


• Collaboration Skills


• Relationship Building

Certifications & Qualifications

• PMP


• APICS


• Lean Six Sigma


• Process Excellence

Industry Keywords

• Healthcare


• Health Services


• Transformation Programs


• Surgery Kits


• Cross-Functional Decision-Making