Manager, Strategic Operations

Flatiron Health; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible hours

401(k)

Mental health resources

Parental benefits

Job summary

Flatiron Health seeks a Strategic Operations professional to strengthen our operational backbone, drive strategic initiatives, and embed AI and automation into how we work.

Reporting to the Director of Strategic Operations, you will partner with senior leaders across Evidence Solutions, Commercial, and Delivery to drive capacity planning, governance, and performance dashboards while shaping go-to-market strategy.

Qualifications

• Experience scoping and delivering strategic or operational projects with senior stakeholder partnership.
• Strong written and verbal communication; synthesize complex data into clear recommendations.
• Ability to work with ambiguity and define problem statements, plans, and deliverables.
• Experience with go-to-market strategy, market sizing, or business case development is a plus.
• Healthcare, biotech, pharma or regulated industries experience is a plus.

Responsibilities

• Define, prioritize, and deliver strategic initiatives with senior leaders.
• Produce insights and reporting to inform leadership decisions.
• Synthesize data into dashboards, metrics, and performance reporting.
• Drive transformation through standardization, governance, and capacity planning.
• Coordinate resources and timelines across Evidence Solutions and related functions.
• Identify, scope, and execute strategic projects within the portfolio.

Skills

Strategic planning

Cross-functional collaboration

Project management

Data analysis

Low-code automation

Executive communication

Tools

Looker

Tableau

Google Sheets

Salesforce

Kantata

Jira

Claude

Gemini

Cursor

Credal

n8n

Job description

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. We're looking for a Strategic Operations professional to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care? A note on level: We're open to candidates at the Associate or Manager level depending on experience and scope of prior ownership. Members of this team take on overlapping responsibilities while leaning into different emphases in partnership with our commercial and delivery focused leadership.

What You'll Do

In this role, you'll report to the Director of Strategic Operations and partner with senior leaders across our Global Evidence organization—including our Chief Business Officer and leaders across Evidence Solutions and Commercial orgs. As Flatiron continues its next wave of growth, you'll contribute to a portfolio of initiatives that strengthen our operational backbone, sharpen business and delivery strategy, and embed AI and automation into how we work.

Your day-to-day will include:

Strategy & operational support

• Partner with senior leaders to define, prioritize, and deliver strategic initiatives, from answering key questions about the shape and future of our business to improving how we deliver with scale, quality, and efficiency
• Produce insights and reporting that inform leadership decision-making; conduct quantitative analyses on delivery performance, economics, operational health, and commercial priorities as needed for your workstreams
• Synthesize customer, market, and internal data into actionable recommendations; build and evolve dashboards, metrics frameworks, and reporting that create a holistic view of performance
• Drive operational excellence and transformation, for example, process standardization, change management, transformation roadmaps, capacity and resource management, and governance forums in partnership with leadership
• Coordinate resources, timelines, and interdependencies across Evidence Solutions and adjacent functions as initiatives require

Project based work

• Identify, scope, and execute special projects within the Strategic Operations portfolio as prioritized by leadership
• Examples of project focus areas include: consulting-style exploration of new use cases, markets, and customer segments; business cases and leadership-ready deliverables for new opportunities; and operational transformation of delivery operations and other priorities under the Chief Business Officer
• Generate and champion initiatives based on quantitative findings, leadership priorities, and partner team needs; connect insights back to the broader organization so learnings inform product, delivery, and go-to-market strategy

Internal AI transformation support

• Identify, prioritize, and scope AI and automation opportunities across Evidence Solutions, Sales, Marketing, and delivery teams that don't require significant engineering investment but have meaningful impact
• Serve as a hands-on resource for teams adopting an "automation-first" mindset to solve operational and workflow challenges
• Develop non-technical solutions for prioritized use cases; implement tools, document capabilities, and support adoption where you are engaged
• Quantify impact in terms of efficiency, scalability, and margin; partner with cross-functional teams so AI initiatives align with broader organizational priorities and connect across teams and systems

Who You Are

You're a proactive, resourceful problem-solver who thrives in ambiguous environments and enjoys building structure from scratch. You combine analytical rigor with a builder's mindset, equally comfortable synthesizing data for leadership, scoping a special project with senior stakeholders, and prototyping an AI workflow to unblock a team. You love working cross-functionally to translate strategic questions into structured work, and deliver tangible outcomes. In addition you have:

• 2-5 years of experience in life sciences consulting, commercial strategy, business operations, tech/health tech operations, or a related field, with scope appropriate to level
• Demonstrated experience scoping and delivering strategic or operational projects—from internal special projects with senior stakeholder partnership to client-facing or consulting-style work
• Strong written and verbal communication skills; ability to synthesize complex information into clear recommendations for leadership audiences
• Comfort working with ambiguity: defining problem statements, work plans, and deliverables from scratch
• Strong project management skills; ability to manage multiple workstreams and see initiatives through from conception to adoption
• Analytical skills with experience using spreadsheets, BI tools, CRM or operational data, and/or building dashboards or reports (e.g., Looker, Tableau, Google Sheets)
• Demonstrated proficiency in low-code/no-code automation platforms (e.g., Claude, Gemini, Cursor, Credal, n8n) with direct experience building automation scripts or agents, and strong aptitude and eagerness to build on these skills as the tooling landscape rapidly evolves
• Experience partnering with or supporting senior leaders and cross-functional teams (e.g., delivery, commercial, sales, marketing)
• Experience in healthcare, biotech, pharma, or highly regulated industries (extra credit)
• Background in management consulting, professional services, or delivery operations (extra credit)
• Experience with go-to-market strategy, market sizing, business case development, or operational playbooks and governance (extra credit)
• Familiarity with CRM or project/resource management systems (Salesforce, Kantata, Jira, or similar) (extra credit)
• Passion for cancer care or mission-driven organizations (extra credit)

Where You'll Work

In this hybrid role, you'll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.

Life at Flatiron

At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Financial health resources including 1:1 financial advice
• Mental well-being tools and services
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services

In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate inclusion and belonging in the workplace.