Manager Strategic Content - Executive Communications

highmarkhealth; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Job summary

Highmark Health seeks an executive communications leader to partner with the CEO and senior leaders, translating complex strategies into compelling messaging that inspires action and reinforces the organization's mission.

The role leads development of executive communications across speeches, town halls, employee communications, board materials, and thought leadership, while coaching a team and aligning with enterprise priorities.

Qualifications

• Bachelor's Degree is required; substitutions: 6 years of related and progressive experience in lieu of Bachelor's degree.
• 7 years in health care, health insurance, IT and/or large corporate communications related field.
• 5 years managing large communication programs in corporate environments.
• 5 years Change Management Communications.

Responsibilities

• Develop comprehensive executive communications strategies aligned with enterprise priorities.
• Advise executive leaders on messaging, positioning, and stakeholder engagement.
• Anticipate communications opportunities and risks and recommend proactive approaches.
• Write and edit high-impact communications, including speeches and keynote presentations; town hall remarks; employee communications; leadership messages and video scripts; board and leadership materials; articles, blogs, and thought leadership content; social media content and external bylines.
• Oversee internal communication channels (intranet, campaign managers, electronic boards) and integration of channels; develop analytics and reporting for senior leadership.

Skills

Executive communications

Speechwriting

Stakeholder engagement

C-suite support

Change management communications

Leadership development

Brand standards

Education

Bachelor's degree

Tools

Graphic design

Job description

Company : Highmark Health Job Description :

JOB SUMMARY

This role will serve as the primary communications partner to members of the executive leadership team. This role acts as a trusted advisor to senior executives, translating complex business strategies into compelling communications that inspire action, build trust, and reinforce Highmark Health's mission and purpose.

PREFERRED RESPONSIBILITIES

• Develop comprehensive executive communications strategies aligned with enterprise priorities.
• Advise executive leaders on messaging, positioning, and stakeholder engagement.
• Anticipate communications opportunities and risks and recommend proactive approaches.
• Write and edit high-impact communications, including: Speeches and keynote presentations
• Town hall remarks
• Employee communications
• Leadership messages and video scripts
• Board and leadership meeting materials
• Articles, blogs, and thought leadership content
• Social media content and external bylines
• Ensure all communications reflect the executive's authentic voice and leadership style.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but is not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Plan, organize, staff, and direct the day-to-day operations of the team, and develop and implement policies, guidelines, and programs as necessary; may have budgetary responsibility and authority.
• Serves as key member of planning, and communications department's management team, contributing to annual strategic plans and directing messaging development.
• Manage crisis situations and works with business partners to implement strategic, rapid response plans.
• Consults with executive leadership to develop effective strategies, including communications, messaging, and communication channels that support and drive engagement and organizations mission, vision, and goals.
• Serves as one of the organizations lead writers and consultants, ensuring written and verbal communications meets the organizations brand standards and demonstrates an intimate understanding of the organizations strategic direction, operations, needs of employees/stakeholders, and goals.
• Oversees strategic direction for internal communication channels such as, intranet, communication campaign managers, electronic bulletin boards, etc., as well as strategic direction for the integration of any communication channels and spearheads new and unique formats.
• Owns the communication analytics. Develops recommended reporting strategy to senior and executive leadership.
• Oversees communication benchmarking, best practices, and trends to help drive strategic and change communication direction.
• Oversees the execution of communication strategies and change management plans for operational changes within the organization.
• Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree

Substitutions

6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

None

EXPERIENCE

Required

• 7 years in Health Care, Health Insurance, Information Technology and/or large corporation communications related field
• 5 years of Managing large communication programs in corporate environments, as well as an internal and/or external spokesperson
• 5 years Change Management Communications
• 3 years of Demonstrated Leadership Capabilities

Preferred

• 5 years of experience supporting C-suite leaders with thought leadership and executive positioning programs.
• 3-5 years of experience managing a team

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

• Has a charismatic, creative, and positive work ethic, inspires others, and models the organizations core behaviors
• Passionate about leadership, advocating for their team, and growing individuals to be their best
• Demonstrates exceptional written and verbal communication skills
• Extensive knowledge of strategic communications, engagement, and planning skills
• A self-starter with the ability to work under pressure in a fast-paced environment independently or with a team
• Actively engaged in building relationships with leaders, employees, and stakeholders
• Exceptional conflict resolution and negotiation skills
• Experience with building comprehensive and effective communication strategies that are purposeful and engaging
• Outgoing and confident member who can speak up independently with creative and purposeful communication strategies
• Strong understanding of health care/health insurance and/or technology nomenclature
• An understanding of effective change management methodologies
• Experience in graphic design and design applications is preferred
• Knowledge of grammar and AP (Associated Press) writing
• Trust-worthy of confidential information
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