Manager, Station Operations Training & Standards

Magnifica Air; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Magnifica Air is launching a brand-new Station Operations Training & Standards department. You will shape this group from the ground up, set the standards, and have the opportunity to select your team.

You will lead the design, delivery, and maintenance of training for Station Operations Agents and Concierges, ensuring programs meet regulatory requirements and align with company standards. This role requires travel, strong public speaking, and the ability to work in Orlando as the department

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 2 years of Airport or Customer Service training.
• At least 2 years of experience leading a diverse team.
• At least 2 years as an Airport or Customer Service Agent.
• Knowledge of adult learning methodologies and curriculum development.
• Strong understanding of FAA regulations, Part 121 operations and FARs.
• Ability to travel and maintain a flexible schedule.
• Public speaking and represent the Training Department positively.
• Willing to work in Orlando and be eligible to work in the United States.
• DOT pre-employment drug test and TSA background check required.

Responsibilities

• Lead the team responsible for designing, delivering, and maintaining training programs for Station Operations Agents and Concierges.
• Oversee the Training Team and Instructors, coordinating eLearning, video learning, and other instructional solutions.
• Develop and execute the short- and long-term vision for learning design, compliance, and training execution.
• Partner with Managers and Instructors to ensure consistency across training programs, processes, and products.
• Maintain compliance with FAA, TSA, DOT and other applicable regulations.

Skills

Team leadership

Instructional design

Adult learning

Public speaking

Regulatory compliance

FAA regulations

Education

Bachelor's degree or equivalent

Job description

Be part of something brand new with a luxury airline that is redefining the air travel experience. Here at Magnifica Air, you'll have full autonomy to perform your role, backed by support from your colleagues and leadership, within a culture that truly values your input.

You'll shape the Station Operations Training & Standards department from the ground up, setting the standards and driving excellence in every aspect of training, and have the opportunity to select your team.

This is a chance to build your career and team at an airline that is truly unique.

What you'll do

Lead the team responsible for designing, delivering, and maintaining training programs for Station Operations Agents and Concierges. You'll ensure training supports operational needs, aligns with company standards, and meets regulatory requirements.

Oversee the Training Team and Instructors, providing motivation and guidance while coordinating the delivery of eLearning, video-based learning, and other instructional solutions.

Develop and execute the short- and long-term vision for learning design, compliance, and training execution. You'll partner with Managers and Instructors to ensure consistency across training programs, processes, and products.

Maintain compliance with industry standards and regulatory requirements, creating and updating policies to align with FAA, TSA, DOT, and other applicable regulations.

What you'll need

• Bachelor's degree or equivalent work experience.
• At least 2 years of experience in Airport or Customer Service training.
• At least 2 years of experience leading a diverse team.
• At least 2 years of experience as an Airport or Customer Service Agent.
• Knowledge of adult learning methodologies, professional development, instructional design, and curriculum development.
• Proven industry awareness and strong understanding of FAA regulations, particularly Part 121 Airport Operations and FARs.
• Ability to travel and maintain a flexible schedule to support operations.
• Strong public speaking skills and the ability to represent the Training Department positively.
• High-performance orientation with the ability to work under pressure, prioritize projects, meet deadlines, and remain flexible.
• Self-starter with a positive attitude and strong desire for success.
• Ability live in or relocate to Orlando.
• Must be legally eligible to work in the country where the position is located.
• Must pass a DOT pre-employment drug test.
• Must pass a TSA-required fingerprint-based criminal history records check and a background check.

About us

More than just an airline, Magnifica Air will deliver a highly tailored, frictionless luxury air travel experience where each guest feels truly valued. Explore a world where luxury meets personalization.

Magnifica Air provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.