Manager/Sr. Manager - Customer Success

GeBBS Healthcare Solutions, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

GeBBS Healthcare Solutions, Inc. is seeking a seasoned professional to own growth across a multi-million portfolio in the healthcare space.

You will drive expansion via consultative selling, cross-sell, and upsell, while overseeing client operations, retention, and relationship health.

Qualifications

• 7+ years in account growth or related roles.
• Experience expanding healthcare or RCM accounts is a plus.
• Proven track record of closing cross-sell and upsell opportunities.
• Strong ability to manage executive relationships and budgets.
• Excellent communication, problem solving, and ownership skills.

Responsibilities

• Own portfolio growth strategy and expansion plans with pipelines, bookings, revenue growth and retention.
• Build relationships with executive, financial, operational, and clinical stakeholders to uncover priorities and secure sponsorship.
• Monitor account health, KPIs, SLAs, satisfaction and financial performance to protect retention and surface growth.
• Lead client touchpoints, executive reviews, and planning sessions to demonstrate value and generate opportunities.
• Qualify and close cross-sell, upsell, and new-scope opportunities, coordinating pricing and proposals.
• Partner with Operations to sustain service delivery while focusing on growth and executive relationships.
• Maintain accurate pipeline records, next steps, and forecasts; participate in reviews and address gaps.

Skills

Account growth

Business development

Consultative sales

Strategic account management

Executive-facing

Negotiation

Forecasting

Cross-functional collaboration

Job description

GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance.

At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare.

Role Overview

Expected Portfolio: $15-20M Own growth across a $15–20M portfolio of accounts. Spend approximately 70% of the role driving expansion through business development, consultative selling, cross-sell, and upsell, and 30% overseeing client operations, retention, and relationship health. Build pipelines, execute account growth plans, advance opportunities through close, and partner with Operations to sustain delivery and satisfaction.

Key Responsibilities

• Own portfolio growth strategy and expansion plans, with accountability for pipelines, bookings, revenue growth, retention, and wallet share.
• Build relationships with executive, financial, operational, and clinical stakeholders to uncover priorities, map buying influence, and secure sponsorship for new opportunities.
• Monitor account health, KPIs, SLAs, satisfaction, and financial performance to protect retention, manage commercial risk, and surface growth opportunities.
• Lead client touchpoints, executive business reviews, and planning sessions that demonstrate value, validate needs, and generate cross-sell and upsell opportunities.
• Anticipate risks, resolve issues, and prevent escalations.
• Partner with Operations to sustain service delivery while keeping day-to-day execution with the delivery team and this role focused on growth, retention, and executive relationships.
• Qualify and close cross-sell, upsell, new-scope, and solution-led opportunities. Build business cases, coordinate solution design and pricing, develop proposals, navigate procurement, and negotiate terms with Sales, Solutions, Operations, Finance, and Legal.
• Execute account growth plans that map whitespace, stakeholders, client priorities, competition, target solutions, opportunity value, decision timelines, and next steps.
• Maintain accurate CSM records, pipeline stages, next steps, close dates, and forecasts; participate in pipeline reviews and address gaps against growth targets.

Ideal Profile

• 7–12+ years in account growth, business development, consultative sales, strategic account management, or Customer Success, with a record of expanding existing healthcare accounts.
• Strong client relationship management and executive-facing skills.
• Healthcare RCM experience is strongly preferred; experience selling or expanding healthcare RCM BPO services is a significant plus.
• Proven sales capability across discovery, qualification, solution positioning, proposals, pipeline management, forecasting, negotiation, and closing.
• Executive presence and strong communication, problem-solving, ownership, and follow-through, with the ability to influence decision makers and mobilize cross-functional teams.
• Ability to manage multiple accounts and opportunities simultaneously.