Manager, Specialty Pharmacy Navigation & Access

Brown University Health; New Shoreham (RI); On-site; USD 91,000 - 150,000; Full time

Job summary

Brown University Health is seeking a Manager of Specialty Pharmacy Navigation Services to lead Pharmacy Technician Navigators embedded within specialty ambulatory clinics. You will standardize medication access workflows, drive performance, and partner with ambulatory and specialty leadership to advance patient access, adherence, financial outcomes, and program growth.

The role owns operational dashboards and KPIs, supports accreditation efforts, and collaborates with leaders to improve access

Qualifications

• Minimum 3–5 years in healthcare operations, pharmacy services, medication access, or revenue-cycle related functions.
• Experience in specialty pharmacy, medication access services, prior authorization management, and financial assistance programs strongly preferred.
• Demonstrated experience leading teams, managing workflows, and using data to drive operational improvements.
• Strong proficiency with EHRs, pharmacy systems, payer processes, and specialty pharmacy workflows.

Responsibilities

• Provides direct supervision of Pharmacy Technician Navigators, including hiring, onboarding, performance management, and professional development.
• Establishes clear role expectations, productivity standards, and accountability measures aligned with program goals.
• Conducts routine performance reviews and competency assessments; addresses performance concerns proactively.
• Oversees the daily operations of technician navigator services across specialty ambulatory clinics, ensuring staffing and workload distribution.
• Develops, implements, and maintains standardized workflows, SOPs, and documentation practices.
• Partners with pharmacists and clinic leadership to ensure coordinated medication access across the continuum of care.
• Identifies and mitigates risks to patient access and adherence.
• Leads development and oversight of dashboards and KPIs measuring program performance and impact.
• Analyzes access, authorization, financial assistance, and adherence metrics to identify trends and improvement opportunities.
• Collaborates with leadership to address denials and optimize processes.
• Supports accreditation activities (URAC, ACHC) and quality improvement initiatives.

Skills

Leadership

Communication

Change management

Data analytics

KPI tracking

Collaboration

Project management

Education

Bachelor’s degree in healthcare, business, management, or related field

High school diploma or equivalent

Tools

EHR systems

Pharmacy systems

Job description

Brown University Health is seeking a Manager of Specialty Pharmacy Navigation Services to lead Pharmacy Technician Navigators embedded within specialty ambulatory clinics. You will standardize medication access workflows, drive performance, and partner with ambulatory and specialty leadership to advance patient access, adherence, financial outcomes, and program growth.

The role owns operational dashboards and KPIs, supports accreditation efforts, and collaborates with leaders to improve access