Manager, Specialty Pharmacy Access & Navigator Services

Brown University Health; Providence (RI); On-site; USD 91,000 - 150,000; Full time

Job summary

Brown University Health seeks a Manager of Specialty Pharmacy Navigation Services to lead technician navigators embedded in specialty ambulatory clinics. The role standardizes medication access workflows, drives performance, and partners with clinic leadership to enhance patient access, adherence, and financial outcomes.

The position owns operational dashboards and KPIs to demonstrate impact, supports accreditation activities, and guides program growth across sites.

Qualifications

• Minimum 3–5 years of progressively responsible experience in healthcare operations, pharmacy services, medication access, prior authorization, or revenue-cycle related functions.
• Experience in specialty pharmacy, medication access services, prior authorization management, and financial assistance programs strongly preferred.
• Demonstrated experience leading teams, managing workflows, and using data to drive operational improvements.

Responsibilities

• Provides direct supervision to Pharmacy Technician Navigators, including hiring, onboarding, performance management, and professional development.
• Establishes clear role expectations, productivity standards, and accountability measures aligned with program goals.
• Conducts routine performance reviews and competency assessments; addresses performance concerns proactively.
• Sees as escalation point for complex access issues, clinic concerns, or workflow challenges.

Skills

Leadership

People management

Data analytics

KPI reporting

Communication

Change management

Project management

Workflow optimization

Education

Bachelor's degree in healthcare, business, management

Tools

EHR systems

Pharmacy software

Analytics dashboards

Job description

Brown University Health seeks a Manager of Specialty Pharmacy Navigation Services to lead technician navigators embedded in specialty ambulatory clinics. The role standardizes medication access workflows, drives performance, and partners with clinic leadership to enhance patient access, adherence, and financial outcomes.

The position owns operational dashboards and KPIs to demonstrate impact, supports accreditation activities, and guides program growth across sites.