Manager, Solutions Consulting

Adobe; New York (NY); On-site; USD 224,000 - 324,350; Full time

Benefits offered by this job

Long-term incentives

Flexible working options

Job summary

Adobe is seeking a Manager of Solutions Consulting to lead a team focused on delivering value-driven solutions in the Creative Cloud space. This role requires strong team leadership and collaboration across functions to meet customer needs effectively.

Ideal candidates have extensive experience in managing creative operations and possess a deep understanding of Adobe's tools. This position offers a significant salary package, aiming for individuals passionate about customer success and creative technology.

Qualifications

• 3+ years managing people or leading teams in customer-facing roles.
• 8+ years in creative operations or Solutions Consulting experience.
• Hands-on proficiency with Adobe Creative Cloud.

Responsibilities

• Lead and develop a high-performing team of Solutions Consultants.
• Partner with Sales on strategic accounts and customer engagements.
• Synthesize customer operational issues into quantifiable solutions.

Skills

Leadership Experience

Customer Engagement

Problem Solving

Creative Technology Background

Tools

Adobe Creative Cloud

Frame.io

Firefly

Job description

The Opportunity

As a Manager of Solutions Consulting on the Creative Cloud Go-to-Market team, you will lead a team who serve as creative problem‑solving partners to our Corporate customers. Your team simplifies the complex, quantifies value, and acts as credible, trusted advisors—translating customer business pain into value driven solutions that encompass Adobe’s Creative Cloud, Firefly, Express, Frame.io, and Firefly custom model solutions inside the customer’s daily workstream with compelling presentations, demos and proofs of value.

This is a front‑line management role for a player‑coach: a practitioner‑turned‑leader who still gets hands‑on with the work, models what great looks like in the room with customers and develops the next generation of talent. You will hire, coach, and grow a high‑performing team while partnering closely with Sales, Product, and Marketing to drive successful customer outcomes.

What You’ll Do

Team Leadership & Development

• Hire, onboard, and develop a team of Solutions Consultants, fostering a culture of excellence, curiosity, and customer obsession.
• Set individual goals, coverage, and account assignments that align with business unit priorities.
• Coach team members to grow from tactical demo execution toward strategic consulting—building credibility, expanding their scope, and accelerating their career development.
• Establish consistent methodologies, playbooks, and enablement programs that scale across the team.

Customer Engagement & Value Delivery

• Partner with Sales on strategic accounts; join customer meetings to model executive presence, value framing, and workflow storytelling.
• Instill a solution‑selling methodology around Creative Cloud that starts with business outcome definition and clear success metrics, and only then to product capabilities.
• Support high‑touch engagements with marquee customers—defining entry/exit criteria, mutually agreed goals, and feedback loops to influence product roadmap.
• Represent the team at customer briefings, Adobe customer days, industry events, and conferences.

Cross‑Functional Leadership

• Act as the team’s voice in working forums with Product, Product Marketing, Sales, Customer Success, Partner/Channel, and Security. Driving alignment on priorities, timing, and field readiness.
• Synthesize field intelligence into clear requirements and artifacts that strengthen the product roadmap.
• Partner with Product Marketing on sales playbooks, demo narratives, and value frameworks—ensuring the workflows behind Solution narratives are real, scalable, and measurable.
• Help drive multi‑product consumption strategies across the Creative Cloud suite as part of Adobe’s content supply chain and AI strategy.

Operational Excellence

• Track and report on team performance against workflow adoption, enterprise impact, and field‑intelligence contributions.
• Use a data‑driven approach to advocate for resources, tooling, and process improvements.
• Bridge pre‑sales and post‑sales execution at a team level, ensuring consistent workflow delivery and a foundation for long‑term account expansion.

Industry Focus

We are responsible for guiding and delivering the most creative solutions to the world’s most dynamic brands across media & entertainment, retail, financial services, and technology. If you have a creative technology background, a passion for building exceptional experiences that solve customer business challenges, and a track record of growing the people around you, we want to speak with you!

What You Need to Succeed

• Hands‑on experience using Adobe Creative Cloud, Custom Models, Express, Firefly, and Frame.io.
• Collaborative teammate who thrives working cross‑functionally, building trust across Sales, Product, Marketing, and Leadership.
• Solution minded and can identify both the business and technical value for a customer.
• Passion for developing talent: coaching, giving feedback, and helping individual contributors grow.
• Curiosity and a self‑starter perspective; you are inventive and able to work on initiatives with minimal direction.
• Exceptional analytical and problem‑solving skills.
• Strong listening skills and capable of working effectively with people at all levels of an organization.
• Ability to clearly communicate sophisticated ideas both verbally and in writing, from a creative to executive level audiences.
• Organized; detail oriented and the ability to balance multiple workstreams across your team and multi‑task effectively.
• High level of energy, personal drive, and positivity.

Ideal Skills & Background

• Leadership Experience: 3+ years managing people or leading teams in customer‑facing, technical, or strategic roles is required. Or you have proven success mentoring peers as a senior IC prepared for front‑line management.
• Domain Expertise: 8+ years of professional experience in customer‑facing creative operations, production, post‑production, digital marketing, sales engineering, or Solutions Consulting.
• Cross‑Functional Leadership: Proven history of driving initiatives and collaborating closely alongside different teams.
• Demonstrated ability to synthesize customer operational issues into solutions with quantifiable value. Also, align solution architectures to executive‑level success criteria. Mentor others to achieve this as well.
• Practitioner‑Level Credibility: Hands‑on proficiency with Adobe Creative Cloud, Frame.io, and Generative AI models (Adobe Firefly, Midjourney, Gemini, DALL‑E, OpenAI, Flux, or similar) that garners trust.
• Workflow Architecture Fluency: Experience architecting API‑based workflows across enterprise tech stacks, including MAM, DAM, NLEs, and other creative production systems.
• Project management skills, with a record of delivering on‑time solutions that routinely exceed customer needs.
• Familiarity with value‑selling frameworks, such as MEDDIC, Challenger, or Solution Selling.
• Fundamental understanding of cloud architecture; AWS or Azure experience a plus.
• Familiarity with graphics and collaboration tools for crafting presentations: Adobe XD, Figma, PowerPoint, Miro, and/or Keynote.
• Executive Communication: Confidence crafting and delivering presentations that resonate from practitioner to C‑suite.
• Some travel may be required.

Expected Pay Range

The U.S. pay range for this position is $188,700–$324,350 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. In New York, the pay range is $224,000–$324,350. In Illinois, the pay range is $204,100–$295,475. Non‑sales roles may receive base salary; sales roles include commissions. Long‑term incentives may be available.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.