Project Manager (Professional Services)

Adobe; New York (NY); On-site; USD 118,000 - 171,000; Full time

Benefits offered by this job

Travel up to 50%

Job summary

Adobe is seeking a Project Manager to drive enterprise solutions via the Adobe Experience Cloud. You will partner with customers to define scope, lead delivery teams, and ensure value across people, process, and technology.

You will coordinate with Sales, Finance, Engineering and Partners, owning the program from inception to closure and ensuring successful outcomes. Travel up to 50% is expected as needed.

Qualifications

• Minimum 3-5 years of prior experience in a client-facing Project Management role.
• Experience with Adobe's marketing stack is a plus (Experience Manager, Experience Cloud, Marketo, Analytics, Target, Commerce, Workfront).
• BS/BA Degree or equivalent experience required.

Responsibilities

• Define and document project scope, requirements and integration points related to solution implementation.
• Lead a multi-disciplined delivery team from Adobe to design, implement, and scale solutions.
• Oversee project delivery with governance, change requests, and client communication throughout the lifecycle.
• Forecast revenue, bill rates and utilization for projects; coordinate with Sales and Product teams.

Skills

Project management

Client-facing

Executive presence

Communication

Agile

Budget management

Education

BS/BA Degree or equivalent experience

Tools

Experience Manager

Experience Cloud

Marketo

Analytics

Target

Commerce

Workfront

Customer Data Platform

Journey Optimizer

Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About Adobe

Adobe is transforming digital experiences around the globe. Our mission is to empower everyone—from students and emerging artists to global enterprises—with the tools they need to build powerful content and deliver outstanding customer experiences. Adobe cultivates a workplace where innovation, inclusion, and impact thrive. We know excellent ideas can originate from any source, and we’re committed to providing every employee the opportunity to lead, grow, and contribute.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

The Challenge

The Project Manager will drive the customer’s enterprise solution development and implementations by means of the Adobe Experience Cloud. This role will partner with Adobe’s customers to understand their priorities and objectives. They will lead a multi-disciplined delivery team from Adobe to design, implement, and scale solutions that drive value across people, process, and technology. Work at multiple levels with the Adobe consulting teams and collaborate with Sales, Finance, Engineering, and Systems Integrator Partners. You will own delivery and acceptance of the program scope as defined in one or many statement(s) of work using our consulting methodology. You will ensure successful customer outcomes based on project-defined objectives. You will govern overall standards across the project team to achieve these results and “own the consulting business” for the engagement. Accountable for successfully delivering services delivery, acting as a single point of accountability for the client and building relationships with key customer partners and sponsors.

What You’ll Do

• Work with customer(s) as well as Adobe License and Services Sales teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.


• Excellent executive presence, demonstrating skill in partnering with and effectively influencing client managers, directors, VPs, and CXOs


• Oversee project Delivery process with key contributors to help manage scope and prepare change requests - including tasks, deliverables, resources, and estimated costs. Act as primary point of contact for the client(s) throughout the project life-cycle.


• Clearly understand and communicate customer requirements in the context of the statement of work and support mutual understanding of Adobe’s unique and groundbreaking business capabilities and evangelize how those capabilities build long-term value across various customer business units & organizations


• Creative problem-solving skills, including the capacity to grasp the effects of technical & process changes and to articulate high-level technical strategies for overcoming business obstacles


• Build and leverage relationships within Adobe to solve very complex customer problems, including working with product teams to enhance solutions.


• Accountable for all foundational activities of the project from inception to closure, including robust governance, communication, and organizational change with customer and internal Adobe teams


• Lead regular communication with both external and internal teams and tie back our execution to customer expectations/value drivers.


• Achieve customer satisfaction through the successful delivery of a defined project scope and the successful realization of key business objectives and metrics.


• Accountable for collating customer requests, deployment issues, and feedback into the core products channel.


• Support work tracks that may involve third-party subcontractors and technology partners as required.


• Capture and communicate experiences in formal post-mortem - relaying lessons learned, customer experience and resource feedback to the larger Adobe Consulting Practice.


• Coordinate critical issue resolution across Adobe including commercial, support, and product organizations.


• Accurately forecast revenue, bill rates and utilization across projects.


• Accountable for issue management and leadership across Adobe, spanning sales, services, and product teams


• Partner with our Sales organization to strategize new consulting opportunities or grow defined accounts based on current engagement.


• Elevate and encourage your team through conscientious, effective leadership

What You Need to Succeed

• Minimum 3-5 years of prior experience in a client-facing Project Management role, leading teams through complex technical implementations while owning a large services budget (upwards of $500k)


• Direct working experience with some of Adobe's marketing stack: Experience Manager, Experience Cloud, Marketo, Analytics, Target, Commerce, Workfront, Customer Data Platform, Journey Optimizer etc.


• Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems.


• Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.


• An innovative thinker, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills is recommended.


• Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicate with account managers, directors, and VPs including CMOs and CXOs.


• Strong verbal, presentation and written communication skills as well as effective conflict resolution and negotiation skills.


• Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.


• Ability to manage in an environment of ambiguity with diverse partners


• Ability to build strong relationships and generate opportunities for repeat business.


• Willingness to travel up to 50%.


• BS/BA Degree or equivalent experience.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $95,100 -- $171,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In New York, the pay range for this position is $118,100 - $171,100

In Illinois, the pay range for this position is $104,000 - $150,600

In Washington, the pay range for this position is $113,500 - $164,350

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term