Manager, Solutions Consulting

Adobe Inc.; New York (NY); On-site; USD 224,000 - 324,350; Full time

Job summary

Adobe Inc. is seeking a Manager of Solutions Consulting in New York to lead a high-performing team supporting Corporate customers with creative problem-solving. You will simplify complex challenges and provide value-driven solutions using Adobe’s Creative Cloud suite.

The ideal candidate has a passion for developing talent, proven leadership experience, and strong analytical skills. You will closely partner with Sales and Marketing, ensuring successful outcomes for customers while fostering a culture of excellence.

Qualifications

• Proven ability to synthesize customer operational issues into solutions with quantifiable value.
• Passion for developing talent, coaching and giving feedback.
• Confidence in crafting and delivering executive-level presentations.

Responsibilities

• Lead a team of Solutions Consultants focused on customer engagement.
• Foster a culture of excellence and customer obsession.
• Partner with Sales on strategic accounts and support high-touch engagements.

Skills

Hands-on experience using Adobe Creative Cloud

Collaborative teamwork

Exceptional analytical and problem-solving skills

Strong listening and communication skills

Organizational skills

Education

8+ years of experience in customer-facing roles

Tools

Adobe XD

Figma

PowerPoint

Miro

Job description

The Opportunity

As a Manager of Solutions Consulting on the Creative Cloud Go-to-Market team, you will lead a team who serve as creative problem‑solving partners to our Corporate customers. Your team simplifies the complex, quantifies value, and acts as credible, trusted advisors—translating customer business pain into value‑driven solutions that encompass Adobe’s Creative Cloud, Firefly, Express, Frame.io, and Firefly custom model solutions inside the customer’s daily workstream with compelling presentations, demos, and proofs of value.

This is a front‑line management role for a player‑coach: a practitioner‑turned‑leader who still gets hands‑on with the work, models what great looks like in the room with customers, and develops the next generation of talent. You will hire, coach, and grow a high‑performing team while partnering closely with Sales, Product, and Marketing to drive successful customer outcomes.

What You’ll Do

Team Leadership & Development

• Hire, onboard, and develop a team of Solutions Consultants, fostering a culture of excellence, curiosity, and customer obsession.

• Set individual goals, coverage, and account assignments that align with business unit priorities.

• Coach team members to grow from tactical demo execution toward strategic consulting—building credibility, expanding their scope, and accelerating their career development.

• Establish consistent methodologies, playbooks, and enablement programs that scale across the team.

Customer Engagement & Value Delivery

• Partner with Sales on strategic accounts; join customer meetings to model executive presence, value framing, and workflow storytelling.

• Instill a solution‑selling methodology around Creative Cloud that starts with business outcome definition and clear success metrics, and only then with product capabilities.

• Support high‑touch engagements with marquee customers—defining entry/exit criteria, mutually agreed goals, and feedback loops to influence product roadmap.

• Represent the team at customer briefings, Adobe customer days, industry events, and conferences.

Cross‑Functional Leadership

• Act as the team’s voice in working forums with Product, Product Marketing, Sales, Customer Success, Partner/Channel, and Security to drive alignment on priorities, timing, and field readiness.

• Synthesize field intelligence into clear requirements and artifacts that strengthen the product roadmap.

• Partner with Product Marketing on sales playbooks, demo narratives, and value frameworks—ensuring the workflows behind solution narratives are real, scalable, and measurable.

• Help drive multi‑product consumption strategies across the Creative Cloud suite as part of Adobe’s content supply chain and AI strategy.

Operational Excellence

• Track and report on team performance against workflow adoption, enterprise impact, and field‑intelligence contributions.

• Use a data‑driven approach to advocate for resources, tooling, and process improvements.

• Bridge pre‑sales and post‑sales execution at a team level, ensuring consistent workflow delivery and a foundation for long‑term account expansion.

Industry Focus

We are responsible for guiding and delivering the most creative solutions to the world’s most dynamic brands across media & entertainment, retail, financial services, and technology. If you have a creative technology background, a passion for building exceptional experiences that solve customer business challenges, and a track record of growing the people around you, we want to speak with you!

What You Need to Succeed

• Hands‑on experience using Adobe Creative Cloud, Custom Models, Express, Firefly, and Frame.io.

• Collaborative teammate who thrives working cross‑functionally, building trust across Sales, Product, Marketing, and Leadership.

• Solution minded and can identify both the business and technical value for a customer.

• Passion for developing talent: coaching, giving feedback, and helping individual contributors grow.

• Curiosity and a self‑starter perspective; you are inventive and able to work on initiatives with minimal direction.

• Exceptional analytical and problem‑solving skills.

• Strong listening skills and capable of working effectively with people at all levels of an organization.

• Ability to clearly communicate sophisticated ideas both verbally and in writing, from a creative to executive level audiences.

• Organized; detail oriented and the ability to balance multiple workstreams across your team and multi‑task effectively.

• High level of energy, personal drive, and positivity.

Ideal Skills & Background

• Leadership Experience: 3+ years managing people or leading teams in customer‑facing, technical, or strategic roles is required. Or you have proven success mentoring peers as a senior IC prepared for front‑line management.

• Domain Expertise: 8+ years of professional experience in customer‑facing creative operations, production, post‑production, digital marketing, sales engineering, or Solutions Consulting.

• Cross‑Functional Leadership: Proven history of driving initiatives and collaborating closely alongside different teams.

• Demonstrated ability to synthesize customer operational issues into solutions with quantifiable value. Also, align solution architectures to executive‑level success criteria. Mentor others to achieve this as well.

• Practitioner‑Level Credibility: Hands‑on proficiency with Adobe Creative Cloud, Frame.io, and Generative AI models (Adobe Firefly, Midjourney, Gemini, DALL‑E, OpenAI, Flux, or similar) that garners trust.

• Workflow Architecture Fluency: Experience architecting API‑based workflows across enterprise tech stacks, including MAM, DAM, NLEs, and other creative production systems.

• Project management skills, with a record of delivering on‑time solutions that routinely exceed customer needs.

• Familiarity with value‑selling frameworks, such as MEDDIC, Challenger, or Solution Selling.

• Fundamental understanding of cloud architecture; AWS or Azure experience a plus.

• Familiarity with graphics and collaboration tools for crafting presentations: Adobe XD, Figma, PowerPoint, Miro, and/or Keynote.

• Executive Communication: Confidence crafting and delivering presentations that resonate from practitioner to C‑suite.

• Some travel may be required.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call +1 408‑536‑3015.

AI Use Guidelines for Interviews

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it is restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range

The U.S. pay range for this position is $188,700 – $324,350 annually, varying by location. In New York: $224,000 – $324,350. In Illinois: $204,100 – $295,475.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Non‑sales roles starting salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long‑term incentives in the form of a new hire equity award.

State‑Specific Notices

California

Fair Chance Ordinances: Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado

Application Window Notice: If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts

Massachusetts Legal Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.