Manager - Site

CRST The Transportation Solution, Inc; Joliet (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

CRST The Transportation Solution, Inc. is seeking a Manager – Site to lead operations onsite at a customer location in Joliet, IL.

You will oversee daily execution, safety, and profitability, manage cross‑functional teams, and own the onsite customer relationship while partnering with planning, maintenance, and safety to drive continuous improvement. The ideal candidate brings proven logistics leadership, strong budgeting and KPI analysis skills, and a track record of implementing cost controls

Qualifications

• Education: High school diploma or equivalent.
• Experience: Managing transportation or logistics operations with responsibility for multiple teams or accounts.
• Leadership: Lead, coach, and develop teams in a fast-paced environment.
• Customer Focus: Manage relationships, conduct business reviews, and resolve issues effectively.
• Financial Acumen: Understand budgets, cost control, and margin improvement strategies.

Responsibilities

• Lead operations onsite at a customer location, managing performance, safety, and profitability for one or more sites.
• Supervise and develop fleet managers, dispatch managers, and support staff.
• Own the customer relationship and lead rate discussions, business reviews, and performance conversations.
• Manage site-level budgets and monitor cost drivers to achieve profitability.
• Promote a safety-first culture and ensure compliance with DOT regulations and policies.
• Track KPIs, analyze results, and implement corrective actions to maintain service and margin goals.
• Coordinate with planning, maintenance, and safety teams to optimize resources.
• Identify and implement process improvements to enhance efficiency and customer satisfaction.
• Maintain regular attendance and flexibility to support operations.

Skills

Operational leadership

Team leadership

Customer relationship management

Financial acumen

Analytical skills

Process improvement

Time management

Decision making

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Transportation management systems

Job description

CORPORATE OVERVIEW: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST'S DEDICATED SOLUTIONS division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.

JOB SUMMARY :
The Manager – Site leads operations onsite at a customer location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the onsite customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

WORK LOCATION : Joliet, IL

SCHEDULE: Monday through Friday 7AM - 4PM

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Operational Leadership and Performance: Lead operations onsite at a customer location, managing performance, safety, and profitability for one or more customer sites while driving daily execution and service excellence
• Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Customer Relationship Management: Own the customer relationship, serving as the primary onsite contact for assigned customers; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Financial Accountability: Manage site-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned sites
• Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS :

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven experience managing transportation or logistics operations, with responsibility for multiple teams or accounts
• Leadership: Demonstrated ability to lead, coach, and develop teams in a fast-paced environment
• Customer Focus: Strong ability to manage relationships, conduct business reviews, and resolve issues effectively
• Financial Acumen: Understanding of operational budgets, cost control, and margin improvement strategies

PREFERRED QUALIFICATIONS :

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience leading a dedicated or customer-specific transportation site
• Analytical Skills: Proficiency in reviewing KPIs, financial results, and operational data to identify improvements
• Process Improvement: Experience standardizing processes or implementing operational best practices
• Technology: Proficiency with transportation management systems or related operational tools

AIP ELIGIBILITY :
This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of the annual base salary.

CRST CORE VALUE :
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT :
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Qualifications

Skills

Preferred

Critical Thinking

Expert

Judgment and Decision Making

Expert

Expert

Operations Monitoring

Expert

Operations Analysis

Expert

Management of Personnel Resources

Expert

Speaking

Expert

Instructing

Expert

Time Management

Expert

Troubleshooting

Expert

Education

Required

High School or better.

Preferred

Bachelors or better.

Licenses & Certification

Preferred

Drivers License - Class C

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.