Dedicated Fleet Manager

CRST The Transportation Solution, Inc; Tracy (CA); Hybrid; USD 73,000 - 117,000; Full time

Job summary

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager to oversee day-to-day operations and financial performance for assigned customer accounts at our Tracy, CA facility.

The role emphasizes safety, service reliability, and profitability through proactive leadership and cross-functional collaboration. You will manage drivers, coordinate with customers, monitor KPIs, and drive continuous improvement while maintaining a safety-first culture in compliance with DOT/HOS

Qualifications

• Education: High school diploma or equivalent.
• Experience: Transportation or fleet operations with accountability for service and financial results.
• Customer Management: Demonstrated success building and maintaining customer relationships.
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions.
• Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams.

Responsibilities

• Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery.
• Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations.
• Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency.
• Monitor and manage the financial performance of assigned accounts, including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals.
• Promote safety by ensuring adherence to DOT and HOS regulations, as well as company and customer safety standards.
• Track and analyze KPIs such as service, utilization, and retention; implement corrective actions to meet targets.
• Partner with planning, maintenance, and leadership teams to align operations and optimize resource utilization.
• Identify and implement process improvements to enhance efficiency and driver satisfaction.

Skills

Analytical Skills

Leadership

Customer Management

Decision Making

Time Management

Education

High School Diploma

Bachelor's Degree

Tools

TMS

Data Analytics Tools

Job description

CORPORATE OVERVIEW: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST'S DEDICATED SOLUTIONS division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.

JOB SUMMARY:
The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

WORK LOCATION: Tracy, CA (Onsite at our customer’s facility – International Paper)

COMPENSATION : $73,221 - $117,203 is the full starting salary range (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
• Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
• Customer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
• Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
• Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
• Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
• Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
• Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS:

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results
• Customer Management: Demonstrated success building and maintaining customer relationships
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions
• Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

PREFERRED QUALIFICATIONS:

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
• Technology: Familiarity with transportation management systems and data reporting tools
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

CRST CORE VALUE :
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT :
CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Qualifications

Skills

Preferred

Complex Problem Solving

Expert

Coordination

Expert

Critical Thinking

Expert

Management of Financial Resources

Expert

Judgment and Decision Making

Expert

Logistics/Supply Chain/Material req. software

Expert

Monitoring

Expert

Management of Personnel Resources

Expert

Speaking

Expert

Time Management

Expert

Education

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.