Dedicated Fleet Manager

CRST The Transportation Solution, Inc.; Maquoketa (IA); On-site; USD 63,000 - 75,000; Full time

Job summary

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager to oversee day-to-day operations and financial performance for assigned customer accounts.

This on-site role at Maquoketa, IA focuses on safe, efficient, and reliable service with close customer collaboration. Responsibilities include leading drivers, managing performance, monitoring KPIs, and driving continuous improvement while ensuring DOT/HOS compliance and profitability.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results.
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions.

Responsibilities

• Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight.
• Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations.
• Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction.
• Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals.
• Promote a safety-first culture by ensuring adherence to DOT and HOS regulations, as well as company and customer safety standards.
• Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets.
• Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization.
• Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction.
• Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction.
• Travel: Travel may be required; the amount of travel will vary by role.
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.

Skills

Leadership

Analytical thinking

Communication

Customer relationship management

Financial acumen

Problem solving

Education

High school diploma or equivalent

Tools

Transportation Management Systems (TMS)

Data reporting tools

Job description

Corporate Overview

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST’S DEDICATED SOLUTIONS

division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. Dedicated Solutions is divided into East and West divisions.

Job Summary

The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

Work Location

Onsite at Family Dollar in Maquoketa, IA (302 Family Dollar Pkwy, Maquoketa, IA 52060)

Schedule

Monday through Friday 7 am - 4 pm

Compensation

$63,236 - $75,000 is the full starting salary (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process.

Benefits

Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Essential Duties And Responsibilities

• Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
• Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
• Customer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
• Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
• Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
• Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
• Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
• Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results
• Customer Management: Demonstrated success building and maintaining customer relationships
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions
• Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
• Technology: Familiarity with transportation management systems and data reporting tools
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

Crst Core Value

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Eeo Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.