Manager, Services

jamf; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Remote-first culture

Flexible work arrangements

Job summary

jamf is seeking a regional Professional Services leader to coach and develop a high-performing team delivering Apple device management engagements in enterprise environments. You will guide career growth, recruit and onboard talent, and partner with sales and customer success to expand services reach and revenue in the region.

The role requires 5+ years in Professional Services, 3+ years of people management, and strong executive communication.

Qualifications

• 5+ years in Professional Services or a related industry.
• 3+ years of people management experience building and developing high-performing teams.
• 2+ years managing Professional Services teams in a SaaS environment.
• Strong people leadership with the ability to manage high-performers and build trust across the organization.
• Excellent communication skills across video, chat, email, and phone, with the ability to translate complex technical concepts for executive presentations.

Responsibilities

• Coach engineers to grow their technical and consulting skills, navigate career paths, and set clear direction that supports team development.
• Own the full talent lifecycle from recruiting and onboarding through ongoing development.
• Partner with sales, customer success, and other stakeholders to expand Professional Services reach and revenue in the region, shaping solutions that meet customer needs.
• Ensure consistent delivery of high-quality engagements and track utilization, customer satisfaction, retention, and revenue or margin metrics.
• Collaborate with service operations, technical enablement, support, sales, customer success, and revenue teams to align priorities and share knowledge.
• Maintain deep knowledge of Apple-focused products, enterprise IT integration patterns, and emerging strategies.
• Own senior-level escalations on delivery issues and resolve them as learning opportunities.
• Take on special projects and initiatives that support broader Services strategy.

Skills

People leadership

Executive communication

Strategic thinking

Talent development

Cross-functional collaboration

Job description

Role overview

A people leadership role managing a regional Professional Services team that delivers implementation and consulting engagements for Apple device management in enterprise environments. The role blends day-to-day service delivery with strategic contributions, including growing Professional Services reach and revenue within the region.

Responsibilities

• Coach engineers to grow their technical and consulting skills, navigate career paths, and set clear direction that supports team development
• Own the full talent lifecycle from recruiting and onboarding through ongoing development
• Partner with sales, customer success, and other stakeholders to expand Professional Services reach and revenue in the region, shaping solutions that meet customer needs
• Ensure consistent delivery of high-quality engagements and track utilization, customer satisfaction, retention, and revenue or margin metrics
• Collaborate with service operations, technical enablement, support, sales, customer success, and revenue teams to align priorities and share knowledge
• Maintain deep knowledge of Apple-focused products, enterprise IT integration patterns, and emerging strategies
• Own senior-level escalations on delivery issues and resolve them as learning opportunities
• Take on special projects and initiatives that support broader Services strategy

Requirements

• 5+ years in Professional Services or a related industry
• 3+ years of people management experience building and developing high-performing teams
• 2+ years managing Professional Services teams in a SaaS environment
• Strong people leadership with the ability to manage high-performers and build trust across the organization
• Excellent communication skills across video, chat, email, and phone, with the ability to translate complex technical concepts for executive presentations

Nice to have

• Experience with the Apple ecosystem including macOS, iOS, iPadOS, and tvOS
• Background in enterprise IT integration patterns

Benefits and work setup

Remote-first culture with emphasis on work-life balance, flexibility, and connection as one team. Inclusive hiring practices with accommodations available for candidates who need them.