APAC Executive Relations Manager

Apple Retail Shop; Shanghai (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Apple is seeking a seasoned Executive Relations Team Manager to lead regional teams supporting Apple Store Online and Apple Retail Stores. You will guide leaders, foster growth, and ensure escalations are handled to elevate customer experience across multiple regions.

The role requires strong leadership, cross-functional collaboration, and fluency in English and Mandarin to align regional needs with global priorities at Apple.

Qualifications

• 7+ years of customer service experience including people leadership.
• Experience managing a diverse group across regions.
• Experience leading initiatives with worldwide scope.
• Outstanding written and verbal presentation skills in English and Mandarin.

Responsibilities

• Lead teams of Executive Relations Specialists and support growth.
• Facilitate cross-functional escalation discussions to improve customer experience.
• Drive quality and consistency of customer experiences across Apple Retail Stores and Online.
• Promote collaborative and inclusive team culture across regions.

Skills

Customer service leadership

People leadership

Cross-cultural communication

English and Mandarin fluency

Executive relations

Job description

Summary

Posted: Sep 02, 2026

Weekly Hours: 40

Role Number: 200680910-3715

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. In this role, you will lead team managers and their teams of regional employees who support executive escalations related to the Apple Store Online and Apple Retail Stores. You’ll be key in their growth and development, while contributing to improving the customer experience across Apple Retail.

Description

Reporting to the Regional Retail Executive Relations Manager, the Executive Relations Team Manager will partner with stakeholders across functional areas, organizations, and regions to help their team support continuous improvement in process, people, and technology.

Responsibilities

• Manage the leaders of teams of Executive Relations Specialists, caring for their growth and development
• Facilitate escalation related cross-functional discussions aimed at improving customer experiences
• Drive quality and consistency of experience, identifying potential improvements
• Actively encourage a collaborative and inclusive team culture

Minimum Qualifications

• 7+ years of customer service experience, including 3+ years of people leadership.
• Experience managing a diverse group of people and responsibilities and developing people to achieve great things.
• Experience in leading people, projects or initiatives with a worldwide scope.
• Outstanding written and verbal presentation skills in English and Mandarin.

Preferred Qualifications

• Experience supervising and leading teams at Apple who support the customer experience.
• Ability to evaluate complex issues with multitude of factors and propose optimal solution(s).
• Influence leadership through poised presentations of concepts and recommendations.
• Thrives in an ambiguous environment and can think clearly in a fast-moving situation.
• Must display great ability to prioritize deliverables, focusing on critical path items, with a persistent attention to detail.
• Ability to influence worldwide teams to ensure regional needs and preferences are represented in key operational decisions.

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace