Manager, Service Order Management - Government Contracts -Columbia, MD

VetJobs; Columbia (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Rohde & Schwarz USA in Columbia, MD seeks a Service Order Management Supervisor to lead a government-focused service order team. You will oversee daily operations, ensure contracts are executed accurately, and drive continuous improvement for faster, compliant service delivery.

The role requires senior knowledge of DoD procurement processes, strong leadership, and collaboration with contracts, finance, and program teams.

Qualifications

• BA/BS in Business Administration, Accounting, Operations, or Equivalent.
• 5+ years of experience in service order management, logistics, or a related field.
• 3+ years of experience leading and developing high-performing teams.
• Knowledge of CAV, PIEE, DCMA systems and related DoD processes.
• Proficiency with Microsoft Office; ERP/CRM experience a plus.
• Excellent communication skills and willingness to travel up to 10%.

Responsibilities

• Supervise daily service order management activities for government and public sector contracts.
• Lead, coach, and develop a team of service order coordinators and specialists.
• Ensure all service orders are processed accurately and in contract compliance.
• Monitor SLAs, KPIs, and contractual deliverables.
• Review and validate order documentation, pricing, funding approvals, and billing readiness.
• Coordinate with contracts, finance, logistics, procurement, and program management teams.
• Maintain compliance with FAR, DFARS, and agency requirements.
• Support audits, reporting and documentation retention standards.
• Analyze workflow trends and implement process improvements.
• Manage escalations and support staffing and onboarding.

Skills

Leadership

Communication

Travel readiness

DoD procurement familiarity

Microsoft Office

Education

BA/BS in Business Administration, Accounting, Operations, or Equivalent

Tools

SAP

Salesforce

PIEE

CAV

DCMA systems

Job description

Job Description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz USA is seeking a Service Order Management Supervisor specifically for US Government contracts. The Service Order Management Manager is a key leadership role responsible for overseeing the daily operations and performance of the service order management team supporting government contracts and public sector customers. This position leads the full lifecycle of service orders, ensuring operational excellence, contract compliance, timely execution, and exceptional customer support in alignment with federal procurement regulations and business objectives. The supervisor is expected to drive accountability, mentor team members, and lead continuous improvement initiatives that enhance service delivery and operational efficiency

Your tasks

Supervise daily service order management activities for government and public sector contracts.

Lead, coach, and develop a team of service order coordinators and specialists.

Ensure all service orders are processed accurately, efficiently, and in compliance with contractual requirements and internal procedures.

Monitor service-level agreements (SLAs), key performance indicators (KPIs), and contractual deliverables.

Review and validate order documentation, pricing, funding approvals, modifications, and billing readiness.

Coordinate with contracts, finance, logistics, procurement, and program management teams to resolve operational issues.

Maintain compliance with FAR, DFARS, agency-specific requirements, and company policies.

Support audits, reporting requirements, and documentation retention standards.

Analyze workflow trends and implement process improvements to increase operational efficiency and customer satisfaction.

Manage escalations related to order fulfillment, delivery schedules, invoicing discrepancies, and contract interpretation.

Assist in resource planning, workload balancing, and staffing recommendations.

Prepare operational reports and present status updates to leadership and government stakeholders.

Ensure subcontractor and vendor activities align with contract terms and service expectations.

Support onboarding and training of new employees on government contract procedures and systems.

Auto req ID

485201BR

Minimum Education Required

Bachelors

Additional Qualifications/Responsibilities

Your qualifications

BA/BS in Business Administration, Accounting, Operations, or Equivalent.

5+ years of experience in service order management, logistics, or a related field.

3+ years of experience leading and developing high-performing teams.

Working knowledge of Commercial Asset Visibility (CAV), Procurement Integrated Enterprise Environment (PIEE), and Defense Contract Management Agency (DCMA) systems and processes, including government asset tracking, DoD procurement and invoicing activities, contract compliance, and supplier oversight requirements.

Basic proficiency with Microsoft Office Suite (Excel, Word, Outlook).

Experience with ERP or CRM systems (e.g., SAP, Salesforce) is a plus

Excellent communication and interpersonal skills

Willingness to travel up to 10% domestically and internationally

In order to be considered, candidates must be a U.S. citizen or permanent resident able to obtain an interim or final suitability determination, subject to completion and favorable adjudication of the required background investigation.

Interested?

We are looking forward to receiving your application!

The total compensation for this position is $90-120K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

City*

Columbia

State*

Maryland

Job_Category

Contracts

Job Code

Contract_Administrator Contract_Administrator

Affiliate Sponsor

Rohde & Schwarz