Manager, Service & Installation

Comtech Telecommunications Corp.; Columbus (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Comtech Telecommunications Corp. seeks a Manager, Service and Installation in Columbus, OH.

You will supervise PSAP and data center installation teams, manage project scopes, timelines, and budgets, and ensure high quality service delivery in support of 9-1-1 and emergency communications systems. The role requires 8+ years of related experience including supervisory duties, hands-on network installation knowledge, and experience with 9-1-1 solutions.

Qualifications

• 8+ years of related experience including supervisory experience.
• Experience with computer systems / IP network installation.
• Experience with 911 solutions and 911 call handling.
• Ideal candidate located in the greater Columbus, OH area.

Responsibilities

• Supervise and mentor installation and maintenance technicians at PSAPs and data centers.
• Review deliverables, scheduling, and mitigate issues affecting teams or clients.
• Provide on-site leadership during significant milestones (installation, testing, quality checks).
• Serve as primary contact for installation and maintenance to the PM and client.
• Communicate with client, cross functional teams, and external providers; maintain responsiveness.
• Coordinate and host program meetings with clients and internal SMEs.

Skills

Supervisory experience

IP network installation

Customer focused

911 solutions familiarity

911 call handling

Education

Bachelor's degree in related field

Job description

Job Title: Manager, Service and Installation

Department: Operations Engineering

Reports to: Senior Manager, Field Services

Last Modified: 9/11/2026

FLSA: Exempt

Location: Columbus, OH

Level: M2

Company Overview

At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day. Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium. For more on Allerium, please go to www.allerium.com.

Purpose

The candidate must have knowledge of and experience with operations and/or installation of computer and network systems in support of 9-1-1 and Emergency Communication Systems. This position will be responsible for managing projects that may include data center equipment installation and cabling, 9-1-1 call handling system equipment installation and customer premise equipment implementation at Public Safety Answering Points. Ideal candidate has experience working with public safety and have requisite technical and project management skills and process experience (within ISO/ITIL environment).

Responsibilities

• Supervise and mentor installation and maintenance technicians who install, assist with testing and maintain computer and network equipment at Public Safety Answering Points (PSAPs) and data centers around the State of Ohio.
• Frequently review deliverables, scheduling and look to mitigate any issues or concerns that may have an impact on internal teams or the client.
• As needed, provide such mentoring as “leading by example” where you are on-site for significant milestones which may include being personally involved in the installation, testing or quality check of projects.
• Report functionally to the Comtech NG911 Program Manager. (PM) Serve as the PM’s primary contact for installation and maintenance.,
• Communicate often with the client, cross functional teams, and external providers. Maintain a reputation for responsiveness including emails, service requests, and other forms of communication.
• Coordinate and host program meetings with clients, including feedback and materials from applicable internal subject matter experts and coordinate subject matter expert attendance to present during client meetings.
• Deliver timely meeting agendas, meeting notes, and action items and dates.
• Show a customer focused attitude by building a rapport with local PSAP management, supervisors and staff through a combination of calls and on-site visits.
• Work closely with internal and partner teams and assigned managers to develop scope of deliverables, resources, budget, timing of deliverables, and prioritization.
• Internal customer advocate for resolution of client issues and impairments. Lead escalating actions needed if there is a lack of response or urgency to address issues in a timely manner.
• Ensure collaboration and escalates as needed to address and resolve impairments within the contractual time frame.
• Monitor Service Level Performance in accordance with customer requirements and lead activities (if required) for improvement and reporting.
• Frequent travel within the State of Ohio will be required.

Requirements

• 8 or more years of related experience, including supervisory experience.
• Computer systems / IP Network installation experience
• Experience with technical field network or telephony deployments desirable.
• Customer driven focus, attitude and communication style.
• Ideal candidate is located within the greater Columbus, OH area.
• Experience with 911 Solutions.
• Experience with 911 call handling.

Education

• Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.