Manager Service Delivery

Gainwell Technologies; Town of Texas (WI); Hybrid; USD 87,000 - 124,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies is seeking a Manager Service Delivery to lead a high-performing account service delivery team. This role focuses on delivering healthcare technology services on schedule while building strong client relationships.

Fully remote in the United States with minimal travel; you will work with cross-functional teams, forecast demand, and drive service improvements. Gainwell offers comprehensive benefits and opportunities for career growth.

Qualifications

• Substantial leadership or supervisory experience in support services or program management in technology.
• Working understanding of healthcare technology and products.
• Strong communication skills to interact with clients and team members.
• Experience managing projects, budgets, and forecasting.
• Ability to lead diverse teams to deliver high-quality results and resolve roadblocks.

Responsibilities

• Manage and oversee account service delivery team operations to meet project schedules.
• Develop demand forecasts with account teams and plan end-to-end services.
• Navigate relationships between delivery and client groups to strengthen partnerships.
• Identify service improvements to increase client satisfaction.
• Assist proposal teams in integrating service offerings for current and new accounts.
• Recruit and train employees to support the team and enhance performance.

Skills

Leadership

Executive presence

Healthcare industry knowledge

Project management

Forecasting

Team leadership

Job description

Summary

As aManager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.

• Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
• Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
• Navigate complex relationships between delivery and client groups to ensure stronger client relationships
• Create more satisfied clients by identifying service improvements
• Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
• Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

What we're looking for

• Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
• Working understanding of healthcare technology industry and products
• Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
• Skilled in managing projects, financial budgets, and forecasting
• Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery

What you should expect in this role

• Fully Remote Opportunity – Work from anywhere in the U.S.
• Minimal Travel Required – Occasional travel opportunities (0-10%).
• Video cameras must be used during all interviews, as well as during the initial week of orientation

The deadline to submit applications for this posting is November 1, 2026.

The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.