Omnichannel Manager Service Delivery

Gainwell Technologies LLC; United States; On-site; USD 87,000 - 124,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Flexible vacation policy

Job summary

Gainwell Technologies is seeking an Omnichannel Manager Service Delivery to lead account service delivery teams and ensure products and services are delivered on schedule. You will help develop demand forecasts and guide end-to-end service delivery across client accounts.

The role emphasizes healthcare technology knowledge, exceptional communication, and the ability to motivate diverse teams to deliver high-quality results and strong client relationships, while supporting growth and innovation

Qualifications

• Leadership or supervisory experience in technology services.
• Understanding of the healthcare technology industry and products.
• Strong communication skills to build relationships with clients and team members.
• Experience managing projects, budgets and forecasting.
• Ability to lead and motivate diverse teams to deliver high-quality results.

Responsibilities

• Manage and oversee account service delivery team operations to ensure products and services are delivered according to project schedule.
• Prepare demand forecasts with account teams and support planning for end-to-end services.
• Navigate complex relationships between delivery and client groups to strengthen client relationships.
• Identify service improvements to increase client satisfaction.
• Support proposal teams to integrate new, enhanced and existing service offerings.
• Hire and train employees to support the team and enhance performance.

Skills

Leadership

Healthcare tech

Executive presence

Project management

Budgeting & forecasting

Team motivation

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Omnichannel Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.

• Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
• Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
• Navigate complex relationships between delivery and client groups to ensure stronger client relationships
• Create more satisfied clients by identifying service improvements
• Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
• Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

What we're looking for

• Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
• Working understanding of healthcare technology industry and products
• Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
• Skilled in managing projects, financial budgets, and forecasting
• Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery

What you should expect in this role

• Opportunities to travel through your work (0-10%)

The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.