Manager, Service

Sammons Industrial, LLC; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401(k)

Training and Tuition Reimbursement

Paid Holidays and Time Off

Health and Wellness Benefits

Life and Short Term Disability paid for by company

Job summary

Sammons Industrial, LLC in Austin, TX is seeking a Service Manager to lead the branch service operations. You will ensure exceptional customer experiences and maintain a strong safety culture while supporting the development of your team.

The ideal candidate will have leadership experience, a strong service industry background, and excellent communication and problem-solving skills. The position offers competitive pay, performance-based bonuses, and comprehensive health benefits.

Qualifications

• Proven track record in leadership and team development.
• Experience in service industry, ideally forklift repair.
• Problem-solving and relationship-building abilities.

Responsibilities

• Lead day-to-day operations of the Service Department.
• Coach and develop service team members.
• Build customer relationships and support key service accounts.

Skills

Leadership experience

Strong business acumen

Mechanical aptitude

Excellent communication skills

Tools

Microsoft Office

Job description

## Manager, ServiceApplylocations: Austin, TXtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR10406***You belong at a company that treats you like an Owner!***Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.***Join a team that takes care of you. Here are some ways we do that:**** Competitive Pay and Performance-Based Bonuses* Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)* 401(k)* Training and Tuition Reimbursement* Work/Life Balance* Paid Holidays and Time Off* Health and Wellness Benefits* Tool Benefits, PPE/Uniforms, Safety Boot Program* Life and Short Term Disability paid for by company## How You’ll Make a DifferenceAs our Service Manager, you'll provide leadership, direction, and support for the branch service operation. You'll help ensure exceptional customer experiences, maintain a strong safety culture, develop team members, and drive profitable growth. Your leadership will help keep equipment running, customers satisfied, and our team moving forward together.## What You’ll Do* Lead the day-to-day operations of the Service Department, including financial performance, customer service, safety, training, and process improvement.* Coach, develop, and support service team members while fostering accountability, quality workmanship, and operational efficiency.* Build strong customer relationships through regular communication, problem resolution, and proactive support of key service accounts.* Manage departmental resources, fleet vehicles, vendor relationships, equipment, tooling, and facility needs while maintaining budget goals.## What You’ll Bring* Leadership experience with a passion for coaching, developing, and motivating teams.* Strong business acumen with the ability to manage performance, priorities, and customer expectations.* Mechanical aptitude and service industry experience, preferably in forklift repair, equipment rental, or a related field.* Excellent communication, problem-solving, and customer relationship skills, along with proficiency in Microsoft Office applications.## Why You’ll Love Working With Us* You'll be part of a team that values safety, integrity, teamwork, and doing the right thing.* You'll have the opportunity to lead, grow, and make a meaningful impact on both customers and employees.* You'll join a company where hard work is recognized and people genuinely care about one another.**Job Details**Pay Type:Salary### About UsAt SitePro Rentals, we power progress by delivering high-quality heavy machinery and equipment solutions to the industries that build and move the world.Our success is built on a strong foundation of safety, reliability, and customer commitment.When you join SitePro, you’re not just part of a team - you’re part of a mission. Every project, big or small, is supported by the best equipment and backed by a dedicated workforce committed to helping our customers succeed. We believe in empowering our people, fostering growth, and creating opportunities to make a real impact in the communities we serve.