Manager - Salesforce

Hyland Software; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a Manager of IS Services Delivery to lead a talented team of developers. This pivotal role involves overseeing enhancements and support for Salesforce and integrated systems, ensuring high-quality applications that empower users. You will collaborate with business partners, manage complex initiatives, and foster a culture of continuous improvement. If you possess strong coaching and communication skills, along with a customer-service orientation, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Bachelor's degree in Business, IS/IT, or equivalent experience.
• Excellent coaching, communication, and interpersonal skills.

Responsibilities

• Lead a team of developers for enhancements and support within Salesforce.
• Engage in complex business initiatives and provide technical solutions.

Skills

Coaching

Communication

Interpersonal Skills

Technical Aptitude

Customer Service Orientation

Education

Bachelor's degree in Business

Equivalent experience in application development

Tools

Salesforce

Job description

Job Title: Manager IS Services Delivery

The Manager IS Services Delivery is responsible for leading a team of developers for new enhancements, maintenance, and production support within Salesforce and other integrated systems. In addition, the Manager ensures the team delivers intuitive, functional, and supportable applications to enable Hyland Software employees, partners, and customers to complete business tasks efficiently.

What You Will Be Doing

1. Work closely with internal business partners, managers, and project managers to deliver on business needs.
2. Ensure application availability, quality of service, and seek opportunities to reduce incidents.
3. Serve as a key business/technical expert for business partners, leveraging current and emerging technologies where appropriate.
4. Engage in highly complex business initiatives involving design or integration of technical solutions across the business.
5. Anticipate and resolve problems systematically, providing assistance and guidance to peers and subordinates.
6. Influence and negotiate with business customers.
7. Educate business and technical partners and leaders, developing compelling rationales for positions using expert business knowledge.
8. Collaborate with other technology and infrastructure teams to provide seamless solutions.
9. Participate in planning sessions for highly complex or critical business/technical issues.
10. Provide recommendations on business and system options, risks, cost/benefit analysis, and impacts on cross-functional goals and processes.
11. Anticipate customer needs and ensure those needs are fully met through collaboration with business areas.
12. Establish and build effective relationships with internal business customers and vendor partners.
13. Participate or consult in business planning sessions to improve processes.
14. Provide ongoing performance feedback, and deliver interim and annual reviews.
15. Develop staff through coaching, feedback, meaningful development plans, and progressive discipline when necessary.
16. Handle recruiting activities, staffing, hiring, and termination processes, as well as compensation according to departmental policies.
17. Manage budget forecasting, outside services, and procurement.
18. Ensure the team delivers high-quality work with maximum customer satisfaction.
19. Prioritize and assign work, ensuring team members are trained and mentored to leverage growth opportunities.
20. Comply with all corporate and departmental privacy and data security policies, including Hyland's Information Systems Security Policy.

What Will Make You Successful

1. Bachelor's degree in Business, IS/IT, or equivalent experience in application development and technical service management.
2. Or an equivalent combination of education and experience sufficient to perform the duties.
3. Excellent coaching, communication, and interpersonal skills.
4. Highly organized with multi-tasking experience.
5. Customer-service orientation with strong follow-through skills.
6. Exceptional understanding of confidentiality and discretion.
7. Excellent technical aptitude.