Salesforce BA CPQ - Manager - 63868104

Cognizant North America; Missoula (MT); Remote; USD 112,000 - 132,000; Full time

Job summary

An established industry player is seeking a Salesforce Technical Architect/Lead to join their dynamic team. This role involves driving business analysis and facilitating communication to ensure successful Quote to Cash (Q2C) implementations. You will engage with clients to define application metrics and document requirements, while also leveraging your expertise in cloud-based solutions. The company offers a collaborative environment where your insights will shape innovative solutions for clients. If you are passionate about technology and eager to make an impact, this is an exciting opportunity to grow your career.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Proven experience in IT delivery projects and cloud-based implementations.
• Strong communication skills for requirements gathering and documentation.

Responsibilities

• Identify and drive end-user requirements for Q2C implementations.
• Facilitate communication within internal teams and with clients.

Skills

Business Analysis

Client Relationship Management

Project Management

Time Management

Decision-Making

Education

4-year degree in a technical or business-related field

Tools

Salesforce CPQ

Salesforce Billing

Apttus CPQ

Zuora

Oracle Big Machines

Job description

What makes Cognizant unique?

Our strength is our people, and our ability to work together. We pride ourselves on the talent we are able to attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with best-in-class clients across the globe. Our diverse group of backgrounds offer different perspectives and new ways of thinking! At Cognizant, we believe those who challenge the way they work today will be responsible for the way tomorrow!

Role: Salesforce Technical Architect/Lead

Job Level: Manager

Location: Remote

Duration: Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Job Summary:
The Business Analyst (BA) is primarily responsible for researching, analyzing, defining, designing, configuring, documenting, and testing detailed business requirements within Quote to Cash (Q2C) based implementations. This role provides implementation support for key business application goals.

Roles and responsibilities:

* Identifying and driving end-user requirements

* Facilitating communication within internal teams

* Working closely with clients to define application metrics, reports, dashboards, data mapping, and other integration requirements

* Research and Analysis: Conducts research and data collection to understand clients or potential clients. Interviews employees, management teams, and other stakeholders to assess issues.

* Communication: Creates clear, concise, and complete functional specifications and required documents detailing system requirements.

* Documentation: Gathers, creates, and documents current and future business process flows for all assigned client projects.

Key Experience

Demonstrates success and experience in the following areas:

* Mid-Level BA: Proven experience within IT delivery projects and/or cloud-based implementations in a BA role.

* Senior-Level BA: Strong proven experience with IT delivery projects, significant experience with solution implementation/integration projects, Quote to Cash (Q2C) experience, and expertise in reviewing assigned business processes from.

Additional Qualifications:

• Proven abilities in client-facing roles developing Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• Excellent verbal and written communication skills with strong requirements-gathering abilities.
• Customer-centric attitude-committed to the client and able to consult and negotiate when necessary.

Preferred Knowledge and Skills

• Client Relationship Management: Builds and maintains key customer relationships; energized by delivering projects and value to clients.
• Project Management: Establishes systematic courses of action for self or others to ensure successful project completion.
• Time Management: Sets priorities, goals, and timetables to manage time efficiently and maximize productivity.
• Decision-Making: Firm and decisive-willing to make difficult or unpopular decisions when necessary.
• Cloud-Based Implementation Experience:
• Experience working with multiple cloud software solutions
• SaaS software
• Q2C platforms including CPQ, CLM, CRM, Billing, or ERP enterprise implementations
• e-Business, SaaS applications, or cloud-based transformations/integrations

Relevant Technologies

Experience with the following technologies is preferred (but not required):

• CPQ & CLM Solutions: Salesforce CPQ, Salesforce Billing, Apttus CPQ, Apttus CLM, Gotransverse TRACT, Spring CM CLM, Conga CLM
• Billing & CRM Platforms: Xactly SPM solutions, Aria billing platform, Salesforce Communities, CloudCraze Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Zuora
• ERP & SaaS Solutions: Oracle Big Machines, Calidus Cloud Solutions, Netsuite, Mulesoft, and other SaaS/Cloud Q2C-related solutions

Education

• 4-year degree in a technical or business-related field preferred.
• Understanding of the Quote to Cash (Q2C) process (CPQ, Order Management, Billing, and CRM) is a plus.

Applications will be accepted until June 2, 2025.

The annual salary for this position is between $112,500 - $132,000 depending on experience and other qualifications of the successful candidate.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.