Manager, Sales Support Supply Chain

ARKRAY USA; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

ARKRAY USA, Inc. is seeking a Manager, Sales Support Supply Chain to lead the Sales Support Division's supply chain functions onsite in Plano, TX. You will oversee planning, purchasing, order services, and logistics while collaborating with Regulatory and Financial teams to optimize costs and customer experience.

The role requires hands-on support as needed, process improvements, and strong vendor contracts knowledge, with a focus on GDP-compliant storage and transport practices where applicable.

Qualifications

• Four (4) years of prior experience in the supply chain/logistics industry.
• Experience managing a third-party logistics (3PL) company.
• Experience with ERP systems (e.g., SAP, Oracle) and WMS integration.
• Strong analytical skills and ability to partner effectively with Financial/Analysis teams.

Responsibilities

• Develop, train, and manage Supply Planning & Purchasing, Order Services, and Order Management teams.
• Provide daily operational leadership and coverage to support continuity of service and timely order processing.
• Perform hands-on work in Order Services, Buyer, and Logistics/Import Specialist capacities when needed.
• Manage ARKRAY’s 3PL partnership, including inventory deliveries, receiving, and order fulfillment.

Skills

Supply chain experience

3PL management

ERP/WMS integration

Analytical skills

Education

Bachelor’s degree in related field

Tools

SAP

Oracle

WMS integration

Job description

Job Summary

Leads the Sales Support Division Supply Chain team to ensure efficient, accurate, and compliant planning, purchasing, order fulfillment, logistics, and inventory management. This role provides hands-on support as needed, drives process improvements, and partners closely with Supply Chain, Regulatory, and Financial/Analysis teams to maintain cost-effective operations and a strong customer experience.

Job Title

Manager, Sales Support Supply Chain

Department

Sales Support Division

Location (Onsite/Hybrid/Remote)

Onsite

FLSA Status (Exempt/Non-Exempt)

Exempt

Reports To

Director, Sales Support Division

Job Summary

Leads the Sales Support Division Supply Chain team to ensure efficient, accurate, and compliant planning, purchasing, order fulfillment, logistics, and inventory management. This role provides hands-on support as needed, drives process improvements, and partners closely with Supply Chain, Regulatory, and Financial/Analysis teams to maintain cost-effective operations and a strong customer experience.

Essential Job Functions

• Develop, train, and manage Supply Planning & Purchasing, Order Services, and Order Management teams.
• Provide daily operational leadership and coverage to support continuity of service and timely order processing.
• Perform hands-on work in Order Services, Buyer, and Logistics/Import Specialist capacities when needed to support the team.
• Manage ARKRAY’s third-party logistics (3PL) partnership, including inventory deliveries, receiving, order fulfillment, shipments, product returns, and inventory transactions.
• Maintain data integrity between internal ERP systems and 3PL Warehouse Management Systems (WMS) to support accurate inventory visibility and order processing.
• Manage relationships and negotiate contracts with shipping companies and freight forwarders to ensure service quality and cost effectiveness.
• Partner with the Financial/Analysis team to complete inventory audits, reconcile discrepancies, and analyze freight costs against budget.
• Ensure compliance with vendor contracts and pricing, including organizing and reviewing competitive proposals and negotiating terms.
• Collaborate with the Regulatory department to ensure storage and transportation processes comply with GDP and internal Quality Management Systems, including support for product holds or recalls.
• Research, propose, and implement workflow and process improvement initiatives to increase efficiency and service quality.

Marginal / Non-Essential Functions

• Support special projects and other reasonably related business duties as assigned.

Work Environment & Physical Demands

This position is primarily office-based with heavy keyboarding and prolonged computer use. Occasional exposure to warehouse, manufacturing, laboratory, or hospital environments may occur, including varying temperatures, low humidity, low lighting, noise, fumes, confined spaces, or liquid chemicals. Essential functions may be performed with or without reasonable accommodation.

Required Qualifications

• Four (4) years of prior experience in the supply chain/logistics industry.
• Experience managing a third-party logistics (3PL) company.
• Experience with ERP systems (e.g., SAP, Oracle) and WMS integration.
• Strong analytical skills and ability to partner effectively with Financial/Analysis teams.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Knowledge of the medical product industry and relevant regulations (e.g., FDA, GDP).

ADA & Reasonable Accommodation Statement

The Company is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to perform the essential functions of this position, please notify Human Resources.

Disclaimer

This job description is not intended to be an exhaustive list of duties. Responsibilities may change based on business needs.

ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities. ARKRAY offers a generous benefit package that includes Medical, Dental, Vision, 401K w/company match, FSA and HSA options.