Manager-Sales Retention

att; Atlanta (GA); On-site; USD 55,000 - 82,600; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and AD&D Insurance

Wellness programs

Employee discounts on AT&T plans

Job summary

AT&T in Atlanta, GA is seeking a Sales Retention Manager to lead a consumer telesales team, drive revenue through upselling, and ensure superior customer service. The role requires office presence and reports to Sales leadership, with a focus on improving performance and managing vendors.

The position requires a Bachelor's degree and 5+ years of related sales experience, with a compensation package including base pay and commissions. This is a full-time, on-site role based in Atlanta.

Qualifications

• Bachelor’s degree desired.
• 5+ years of related sales experience.

Responsibilities

• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Direct daily activities and execution of call center operations to achieve revenue goals and reduce expenses.
• Implement strategic policies and develop innovative initiatives for technology, compliance, training, and workforce planning.
• Collaborate with various business areas to drive strategic alignment and maintain vendor relationships.

Skills

Leadership

Customer Experience

Data Analysis

Operations Management

Strategic Planning

Education

Bachelors degree (BS/BA) desired

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call center and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Job Contribution

Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding hiring, firing, disciplinary action, and promotions for subordinates.

Supervisor

Yes

Education/Experience

Bachelor’s degree (BS/BA) desired. 5+ years of related sales experience.

Compensation

Manager-Sales Retention earn between $55,000 - $82,600 plus up to $23,000 in commissions yearly if all sales goals are met. Individual starting salary may depend on geography, experience, expertise, and education/training.

Benefits

• Medical, Dental, Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity, group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Atlanta, Georgia

Salary Range

$55,000 - $82,600

Equal Employment Opportunity

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.