Associate Director-Sales Loyalty

AT&T; Atlanta (GA); On-site; USD 77,000 - 116,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond state law

Adoption Reimbursement

Disability Benefits (short/long term)

Life and Accidental Death Insurance

Supplemental benefit programs: illness

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off AT&T

Job summary

AT&T in Atlanta, GA seeks an Associate Director of Sales Loyalty to lead a consumer telesales team, drive revenue, and optimize customer experience. This role requires building strategy, guiding executives, and ensuring performance against targets.

The successful candidate will have a BS/BA and 8+ years of related sales experience, plus strong leadership, data analysis, and vendor management skills. Competitive compensation, extensive benefits, and a collaborative environment are offered.

Qualifications

• Bachelor’s degree required or preferred.
• 8+ years of related sales experience.
• Strong leadership and customer-focused mindset.
• Experience leading telesales teams is a plus.

Responsibilities

• Lead a consumer telesales organization to meet or exceed revenue targets and improve customer experience.
• Analyze data to develop strategies that drive revenue growth and continuous improvement.
• Direct daily call center and vendor operations to achieve revenue goals and optimize costs.
• Implement strategic policies and innovations for technology, training, and workforce planning.
• Collaborate with multiple business areas to align strategy and manage vendor relationships.

Skills

Leadership

Sales strategy

Data analysis

Vendor management

Education

Bachelor’s degree

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose:

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Job Contribution:

Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. Leads the team to manage average sales quota or territory. May have consumer or mid-size to large, complex business to business sales. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.

Supervisor:

Yes

Education/Experience:

Bachelor’s degree (BS/BA) desired. 8+ years of related sales experience.

Our Associate Director-Sales Loyalty jobs earn between $77,400.00 - $116,200.00 + commission $40,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement programPaid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia

Salary Range:

$77,400.00 - $116,200.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.