Manager-Sales Loyalty

AT&T; Orlando (FL); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off and Holidays

Tuition reimbursement program

Paid Parental Leave

Adoption Reimbursement

Disability Benefits

Employee discounts

Job summary

AT&T in Orlando, Florida, is seeking a Manager – Sales, Retention, Collections to lead a tele sales organization, coach teams to exceed targets, and optimize revenue and customer experience. The role emphasizes data-driven strategy, operational efficiency, and scalable leadership across domestic teams.

The candidate should have 8+ years in related sales, a BS/BA, and strong coaching abilities, with 40-hour weeks in-office. Bilingual Spanish is required for this position.

Qualifications

• 8+ years of related sales experience.
• Ability to coach and develop a team with integrity.
• Strong relationship building and accountability.

Responsibilities

• Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics.
• Manages day-to-day operations and designs incentive plans to promote engagement.
• Responsible for hiring, attrition, ramp plans, and grievance process.
• Utilizes product and pricing knowledge to resolve problems.
• Influences hiring, firing, disciplinary actions and promotions.

Skills

Sales leadership

Coaching

Data analysis

Strategy development

Operations management

Vendor relationships

Bilingual Spanish

Education

Bachelor’s degree (BS/BA)

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As a Manager – Sales, Retention, Collections position your tasks may include, but are not limited to, the following:

• Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics.
• Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement.
• Responsible for hiring, attrition, ramp plans, and grievance process.
• Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Compensation Offered:

Our Manager-Sales Loyalty Collections earn between$55,000 - $82,600 + $23,000 USD Annual in commissions. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Key Responsibilities:

• Leadership and Customer Experience: Lead a consumer tele sales organization, to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams. Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement.

Supervisor Role:

• Yes

Education:

• Bachelor’s degree (BS/BA) desired.

Required Experience:

• 8+ years of related sales experience.
• Ability to coach and develop a team to overdeliver on all key metrics with the outmost integrity
• Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability
• Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks

Job Contribution:

• Looking for 100% bilingual - Spanish, reading, writing, and speaking.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Our Manager-Sales Loyalty jobs earn between $55,000.00 - $82,600.00 + commission $23,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Weekly Hours:

40

Time Type:

Regular

Location:

Orlando, Florida

Salary Range:

$55,000.00 - $82,600.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.