Associate Director-Sales Loyalty

Cricket Wireless LLC.; Atlanta (GA); On-site; USD 77,000 - 116,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Adoption Reimbursement

Disability Benefits

Life and AD&D Insurance

Employee Discounts

Job summary

AT&T in Atlanta is seeking an Associate Director-Sales Loyalty to lead a consumer telesales organization, drive revenue growth, and optimize customer experience. The role emphasizes data-driven strategy, vendor collaboration, and cross-functional alignment across domestic and international relationships.

You will oversee senior-level sales execution, manage quotas, and influence hiring and promotions while leveraging deep product and pricing knowledge to achieve targets.

Qualifications

• 8+ years of related sales experience.
• Bachelor’s degree (BS/BA) desired.

Responsibilities

• Lead a telesales team to exceed revenue and customer experience objectives.
• Analyze data to develop revenue strategies and improvements.
• Direct daily call center and vendor operations to hit revenue goals and reduce costs.
• Collaborate with business areas to align strategies and manage vendor relationships.
• Develop and implement strategic policies and workforce planning.

Skills

Sales leadership

Data analysis

Strategic planning

Vendor management

Team leadership

Education

Bachelor's degree

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Job Contribution

Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. Leads the team to manage average sales quota or territory. May have consumer or mid-size to large, complex business to business sales. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.

Other Details

Supervisor: Yes

Education / Experience

Bachelor’s degree (BS/BA) desired. 8+ years of related sales experience.

Our Associate Director-Sales Loyalty jobs earn between $77,400.00 - $116,200.00 + commission $40,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Atlanta, Georgia

Salary Range

$77,400.00 - $116,200.00

Equal Opportunity Employment

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of at AT&T, we create connections that change the world.