Manager, Sales Operations

Liberty Mutual Fire Insurance Co.; Boston (MA); On-site; USD 106,000 - 197,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a Manager, Sales Operations in Boston to lead the Division Sales Operations team, ensuring strong support to Comparion sales leaders and agents.

You will coordinate supervisor activities and align with regional leaders to drive production and retention. The role requires 4+ years of related experience with at least 2 years in supervision, plus advanced Excel/PowerPoint/OneNote skills.

Qualifications

• Strong leadership and team supervision experience with effective coaching.
• Proven ability to manage priorities and deliver results.
• Excellent interpersonal, organizational and communication skills.
• Experience with personal insurance products and sales distribution is a plus.
• Advanced skills in Excel, PowerPoint and OneNote are preferred.

Responsibilities

• Lead the Division Sales Operations team supporting sales leaders and agents.
• Plan and coordinate activities of supervisor teams to meet production goals.
• Develop partnerships with regional leaders and communicate progress.
• Partner with Regional Marketing Managers to support regional plans.
• Set objectives, assign work, coach, and manage performance of Supervisors.
• Monitor sales activity and roll out new initiatives with guidance to teams.
• Support continuous improvement by collecting and prioritizing feedback from agency leadership.

Skills

Leadership

Communication

Project Management

Team Management

Problem Solving

Excel

PowerPoint

OneNote

Analytical Thinking

Education

Bachelor’s degree or higher

4+ years related experience including 2 years supervisory

Tools

Excel

PowerPoint

OneNote

Job description

Manager, Sales Operations

Job Locations: US-MA-Boston

ID: 2026-262003

Position Type: Full-Time

Job Grade: 17

Department: 043D-02482 COMPARION MANAGEMENT AND SUPPORT

Market: US Retail Markets

Minimum Salary: USD $106,000.00/Yr.

Maximum Salary: USD $197,000.00/Yr.

Travel: 25%

Recruiter: Lauren McEwen

Internal Application Deadline: 10/9/2026

Referral Bonus Eligible?: No

Description

*Candidate location within division preferred*

Responsible for leading the Division Sales Operations team responsible for sales, marketing, operational and administrative support to Comparion sales leaders and sales agents in support of achieving production, operational and retention goals. Plans and coordinates the activities of the

supervisor teams and ensures consistent delivery of support, tools and resources. Develops and maintains strong partnerships with regional leaders and communicates progress and updates as needed.

• Responsible for managing Sales Support teams across the Division to ensure consistent delivery of services that meets or exceeds partner expectations.
• Serves as primary connection point for Field Sales Support and the Division to ensure alignment around goals and initiatives around sales support activities. Partners closely with regional leaders to develop region or state specific strategies, and ensures appropriate manager and agent support structure.
• Partners closely with Regional Marketing Managers to support execution of regional marketing plans, strategies and programs
• Sets objectives, assigns and prioritizes work, provides coaching and feedback, manages performance as needed. Responsible for hiring, training and development, and performance management of Supervisors.
• Monitors sales activity and supports Supervisors in developing strategies to improve effectiveness. Responsible for the rollout of new initiatives and providing guidance to teams.
• Supports continuous improvement efforts by collecting and prioritizing suggestions from agency leadership. Prioritizes work appropriately to meet the needs of supported regions and offices.

Qualifications

• Supports continuous improvement efforts by collecting and prioritizing suggestions from agency leadership.
• Prioritizes work appropriately to meet the needs of supported regions and offices.
• Highly effective interpersonal, organization, communication, presentation, and project management skills.
• Ability to effectively manage a team and communicate expectations.
• Ability to exercise judgment, manage competing priorities, and work with minimal direction.
• Ability to establish and maintain relationships with partners and stakeholders.
• Understanding of Comparion and/or sales distribution, results measures and how to drive those metrics.
• Advanced skills in Excel, PowerPoint and OneNote preferred.
• College education or equivalent training required, in addition to 4+ years directly related work experience, to include a minimum of 2 years of supervisory experience.
• Ability to lead a team and effectively communicate operational procedures.
• Must have strong knowledge of a variety of personal insurance products, plans and programs.

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

Travel

25%