Director, Market Performance

Liberty Mutual Fire Insurance Co.; Boston (MA); On-site; USD 120,000 - 225,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. seeks a Director, Market Performance in Boston, MA. The role combines strategy development, market intelligence, and cross-functional leadership to strengthen carrier partnerships and drive sustainable growth.

Responsibilities include monitoring performance metrics, leading field operations, and guiding negotiations with carriers to improve profitability and market access. 25% travel is expected, with a focus on strategic expansion and compliance across

Qualifications

• Undergraduate degree in business or related field.
• Extensive experience in field distribution or agency environments.
• Strong analytical and strategic thinking capabilities.

Responsibilities

• Develop and execute strategies to maximize market competitiveness and profitability.
• Monitor performance, loss ratios, growth, and carrier plans to improve results.
• Lead Field Operations Consultant team to support regional growth and profitability.
• Act as market intelligence lead, analyzing trends and identifying growth opportunities.
• Engage in executive-level carrier relationships, negotiations, and long-term partnerships.
• Governance for new carrier launches, product rollouts, and underwriting changes.

Skills

Strategic leadership

Market analysis

Negotiation

Relationship management

Financial acumen

Project management

Education

Bachelor's degree in business or related field

Job description

Director, Market Performance

Job Locations: US-MA-Boston

Position Type: Full-Time

Job Grade: 18

Department: 043D-02482 COMPARION MANAGEMENT AND SUPPORT

Market: US Retail Markets

Minimum Salary: USD $120,000.00/Yr.

Maximum Salary: USD $225,000.00/Yr.

Travel: 25%

Internal Application Deadline: 10/9/2026

Description

*Candidate location within division preferred*

Acts as the division’s Chief of Staff along with responsibilities helping the leadership team maintain focus on carrier placement, retention, and profitability.

Responsible for:

• developing and executing strategies that maximize market competitiveness, strengthen carrier partnerships, improve profitability, expand market access, and drive sustainable growth opportunities across the division.
• Drives Division profitability by monitoring book performance, loss ratios, growth optimization, and carrier-specific action plans to improve overall financial results.
• Leads Field Operations Consultant team in supporting regional leaders in achieving profitable business growth, driving accountability for key results including written premium, profitability, new business, retention.
• Serves as the division’s market intelligence leader by analyzing competitive trends, benchmarking carrier performance, identifying growth opportunities, and delivering strategic recommendations that support business objectives
• Participates in executive-level regional carrier relationships and negotiations, including profit-sharing strategies, growth planning, and long-term partnership development.
• Provides governance and oversight for new carrier launches, product rollouts, underwriting changes, and compliance execution to ensure successful implementation across the division.
• Champions strategic growth initiatives through carrier expansion opportunities, emerging market relationships, distribution partnerships, and long-term carrier planning that enhances the division’s market position and profitability.

Qualifications

• Undergraduate degree in business or related field or equivalent training required.
• Minimum 10 years of progressively more responsible related work experience in a field distribution or agency environment.
• Displays strong research, problem solving, analytical, and critical thinking skills.
• Advanced business operations knowledge to include understanding the insurance value chain and market conditions.
• Advanced influencing, relationship management & presentation skills.
• Proven success in building internal and external partnerships, improving team and individual performance.
• Demonstrates strong business acumen and understanding of agency business, solid track record of achieving results, project management, negotiation, and problem-solving skills.

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

Travel

25%