Manager, Sales Effectiveness & CX

Jobtailor; Missouri; On-site; USD 110,000 - 170,000; Full time

Job summary

Chevrolet seeks a strategic leader to drive marketing operations across the dealer network and field sales teams. You will oversee programs like Field Performance Reporting and Customer Experience Cases, ensuring accurate dashboards and data-driven decisions.

Collaborate with executive leaders to resolve customer issues with CAC, manage J.D. Power partnerships, and steer EV strategy and retail innovations for sustained competitive advantage.

Qualifications

• Bachelor's degree required.
• 7+ years in marketing, sales ops, and/or field sales.
• Strong knowledge of field and dealer operations.
• Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or similar databases.
• Experience leading people and cross-functional teams.
• Strong Excel and data analytics to support initiatives.

Responsibilities

• Collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac.
• Lead and support a broad portfolio of programs, including Field Performance Reporting and Customer Experience Cases.
• Manage reports and dashboards, including field performance and logistics tracking.
• Resolve customer experience issues in partnership with the field and the CAC.
• Manage the relationship with J.D. Power to support continued award‑winning performance.
• Lead Chevrolet EV strategy and retail innovation initiatives.

Skills

Marketing

Sales ops

Field sales

Leadership

Data analytics

Excel

Cross-functional teams

Education

Bachelor's degree

Tools

CSI

MOE

EZQ

Job description

Responsibilities

• Collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac
• Lead and support a broad portfolio of programs, including Field Performance Reporting and Customer Experience Cases
• Manage a variety of reports and dashboards, including field performance and logistics tracking
• Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
• Manage the relationship with J.D. Power to support continued award‑winning performance
• Lead Chevrolet EV strategy and manage retail innovation initiatives

Requirements

• 7+ years of experience in marketing, sales operations, and/or field sales
• Bachelor’s degree required
• Strong knowledge of field and dealer operations
• Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
• Experience leading people and managing complex organizations and cross-functional teams
• Strong Excel and data analytics skills to support cross-functional initiatives and business strategies