Manager - Ryan White Case Management

Legacy Community Health; Houston (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off & Paid Company Holidays

Medical, Dental, Vision & Life Ins.

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company M​

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at-L

Travel Insurance & Pet Insurance

Subsidized Gym Membership

And much more!

Job summary

Legacy Community Health in Houston seeks a Ryan White Medical Case Manager to deliver psychosocial services to HIV+ patients under Legacy providers. You will link patients to care, support adherence, and provide compassionate case management and advocacy.

The role requires coordination with medical and social services, maintaining EHRS records, and traveling between Legacy locations as needed to ensure comprehensive patient support. Bilingual in English/Spanish preferred.

Qualifications

• High school diploma or equivalent not required here but listed as minimum qualifications? (see HTML)
• One year of case management experience with people living with HIV and/or persons with a history of mental illness, homelessness, or chemical dependence is required.
• All licensed professionals must maintain their professional licenses as defined by their respective Texas licensing boards.
• A degree in health, human, or education services is strongly preferred.
• Excellent communication and customer service skills.
• Working knowledge of community resources and treatment issues related to HIV.
• Ability to manage multiple deadlines and prioritize.
• Demonstrated competency with an EHRS system.
• Ability to multitask in a fast-paced environment.
• Above average organizational skills.
• Strong typing and computer skills.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Identify and screen HIV+ individuals referred by Legacy providers with social service needs.
• Provide information, referrals, and assistance with linkage to medical, psychosocial, and basic needs services.
• Advocate on behalf of clients to reduce service gaps and barriers.
• Assist patients who have disengaged from care in reconnecting with medical services.
• Comply with care standards, including DSHS Texas HIV Management Standards.
• Complete Comprehensive Assessments and Individualized Care Plans according to program standards.
• Maintain documentation and paperwork as required for program compliance.
• Participate in training and community meetings as necessary.
• Monitor the quality of services through regular evaluations with peers and supervisors.
• Document services provided in EHRS client records within 72 hours.
• Engage in Legacy's Performance Improvement and Quality Assurance Program.
• Respect and uphold the dignity of all patients, families, visitors, and team members.
• Collaborate effectively and foster positive working relationships within our team.
• Travel between locations as needed to fulfill responsibilities.

Skills

Excellent communication

Customer service

Bilingual English/Spanish

Education

Health/human/education services degree

Tools

EHRS system

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Manager -Ryan White Case Management (Job Overview)

Schedule: Monday-Friday (8AM-5PM) | Hybrid

Are you passionate about making a difference in the lives of those living with HIV? At Legacy Community Health, we believe in a world where everyone can access the care and support they need. As our Ryan White Medical Case Manager, you will play a vital role in providing comprehensive psychosocial services to HIV+ patients referred by Legacy providers. Your work will not only enhance the lives of individuals but also strengthen our community.

In this meaningful role, you'll be responsible for a range of essential services that foster health and well-being:

• Providing compassionate case management and advocacy
• Linking patients to necessary care and support services
• Supporting adherence to medication and medical visits
• Offering psychological and social support to those in need

Come and be part of a team that values collaboration, growth, and a shared mission to provide quality healthcare.

Key Responsibilities

• Identify and screen HIV+ individuals referred by Legacy providers with social service needs.
• Provide information, referrals, and assistance with linkage to medical, psychosocial, and basic needs services.
• Advocate on behalf of clients to reduce service gaps and barriers.
• Assist patients who have disengaged from care in reconnecting with medical services.
• Comply with care standards, including DSHS Texas HIV Management Standards.
• Complete Comprehensive Assessments and Individualized Care Plans according to program standards.
• Maintain documentation and paperwork as required for program compliance.
• Participate in training and community meetings as necessary.
• Monitor the quality of services through regular evaluations with peers and supervisors.
• Document services provided in EHRS client records within 72 hours.
• Engage in Legacy's Performance Improvement and Quality Assurance Program.
• Respect and uphold the dignity of all patients, families, visitors, and team members.
• Collaborate effectively and foster positive working relationships within our team.
• Travel between locations as needed to fulfill responsibilities.

Minimum Qualifications

• High School diploma or equivalent required.
• One year of case management experience with people living with HIV and/or persons with a history of mental illness, homelessness, or chemical dependence is required.
• All licensed professionals must maintain their professional licenses as defined by their respective Texas licensing/examining boards.
• A degree in health, human, or education services is strongly preferred.
• Excellent communication skills and customer service skills.
• Working knowledge of community resources and treatment issues related to HIV.
• Ability to manage multiple deadlines and prioritize.
• Demonstrated competency with an EHRS system.
• Ability to multitask in a fast-paced environment.
• Above average organizational skills.
• Strong typing and computer skills.
• Bilingual (English/Spanish) preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.