Bilingual Patient Assistance Representative

Legacy Community Health; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account (FSA)

403(b) retirement plan with company 0%

Short-Term Disability

Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at L

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health is seeking a Bilingual Patient Assistance Representative in Houston to support Ryan White Grant programs. You will assist clients with ADAP, LPAP, EFA, and health insurance, gathering enrollment documents and maintaining accurate records.

The role emphasizes timely communication and compassionate service in a community health setting. Responsibilities include processing applications, documenting care in Centricity/Pioneer/ARIES, and ensuring data validity for grant

Qualifications

• High school diploma required.
• 1 year healthcare experience or 3 years customer service in healthcare.
• Knowledge of healthcare terms, HIV and related medications helpful.
• Insurance and COBRA knowledge preferred.
• Proficient written and verbal communication.
• MS Excel and MS Word knowledge.
• Bilingual-Spanish required.

Responsibilities

• Support Ryan White Grant programs (ADAP, LPAP, EFA, Health Insurance Assistance).
• Meet with eligible clients to gather enrollment documentation.
• Maintain current list of program enrollees and timely client communication.
• Process applications or payments accurately and promptly.
• Document patient care in Centricity, Pioneer and ARIES.
• Ensure grant standards via timely data validation.
• Conduct reviews and audits to support accurate reporting.
• Collaborate with peers to provide quality care.
• Participate in special projects and other duties.

Skills

Bilingual Spanish

MS Excel

MS Word

Verbal communication

Written communication

Healthcare experience

Customer service

Insurance knowledge

Education

High school diploma

Tools

Centricity

Pioneer

ARIES

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Acres Homes -3011 W Gulf Bank Rd, Houston, TX 77088

Bilingual Patient Assistance Representative - Job Overview

Schedule: Monday-Friday (8AM-5PM)

Are you ready to make a meaningful impact in the lives of others while growing both personally and professionally? As a Bilingual Patient Assistance Representative with Legacy Community Health, you'll become a vital member of our team, supporting clients through the Ryan White Grant programs. Your role will empower individuals by helping them access essential medications and medical coverage.

• Role Highlights: Assist clients with programs such as ADAP, LPAP, EFA, and Health Insurance Assistance.
• Impactful Work: Ensure timely communication and documentation to minimize wait times for medications and coverage.
• Collaborative Environment: Work closely with a compassionate team dedicated to community health.
• Growth Opportunities: Engage in professional development and mentorship within our supportive network.
• Mission-Driven Purpose: Contribute to improving healthcare access and outcomes for our community.

Key Responsibilities

• Understand and support various programs under the Ryan White Grant, focusing on medication and health insurance assistance.
• Meet with eligible clients to gather necessary documentation for program enrollment.
• Maintain a current and accurate list of program enrollees and ensure timely communication with clients.
• Process applications or payments accurately and in a timely manner.
• Document patient care activities comprehensively in electronic records such as Centricity, Pioneer, and ARIES.
• Ensure grant standards are met through timely validation of required data points.
• Perform reviews and audits to support accurate reporting.
• Collaborate effectively with peers and colleagues to provide optimal care to patients.
• Engage in special projects and perform other duties as assigned.

Minimum Qualifications

• High school diploma required.
• Minimum (1) year of healthcare experience OR Minimum (3) years of customer service experience, preferably in healthcare.
• Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired.
• Insurance and/or COBRA knowledge.
• Proficient written and verbal communication skills.
• Demonstrates knowledge of MS Excel and MS Word.
• Bilingual-Spanish required.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.