Manager - Room Service - The Cosmopolitan

MGM Resorts International; United States; In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Descrizione del lavoro

MGM Resorts International, based in Las Vegas at The Cosmopolitan, seeks an Overnight Manager for In-Room Dining to lead overnight room service operations and uphold luxury guest experiences.

You will manage the overnight team, ensure service standards, coordinate with the Executive Chef, and handle budgeted goals while maintaining staffing levels and schedules.

The role requires 21+ years old, overnight availability, and weekend/holiday coverage, with growth opportunities within MGM Resorts.

Competenze

• Must be 21+ years of age.
• Able to work overnight shifts.
• Experience in hospitality and scheduling.
• 2+ years in F&B or related fields.
• Able to work varied shifts including weekends and holidays.

Mansioni

• Lead development and monitoring of budgets and division operations.
• Define guest service standards consistent with brand attributes.
• Establish positive guest relations and respond to guest requests.
• Collaborate with Executive Chef to meet special culinary requests.
• Address unusual events and escalate to VP/ED when needed.

Conoscenze

Hospitality leadership

Overnight shift management

Guest relations

Budgeting

Staff scheduling

Food & Beverage coordination

Communication

Formazione

College education in related field

Descrizione del lavoro

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the Overnight Manager for In-Room Dining inside The Cosmopolitan, you will oversee overnight room service operations, ensuring exceptional service standards, operational excellence, and memorable guest experiences. Serving as a hands-on leader, you will set the tone for the guest experience through your hospitality, professionalism, and attention to detail. By understanding each guest’s unique needs and delivering personalized service, you will create seamless, memorable moments that leave a lasting impression long after their stay. You will lead and inspire the overnight team while ensuring efficient operations, elevated service execution, and an exceptional luxury dining experience.

THE DAY-TO-DAY:

• Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long-term profitability
• Provide leadership and direction in the development, execution and measurement of guest service standards within the division consistent with the company’s core service standards and brand attributes
• Establish positive guest relations with all patrons of the restaurant; maintain a rapport with guest and comply with all requests and meet guest expectations to build a positive reputation and return business
• Work closely with the Executive Chef; ensure the guests special culinary requests are met
• Respond to unusual events or circumstances requiring high-level management attention and inform the VP and Executive Director of Food and Beverage of situations requiring his/her attention

THE IDEAL CANDIDATE:

• Must be 21 + years of age
• able to work overnight shifts
• Experience in the hospitality industry and experience in scheduling and staffing
• 2+ Years of Prior Relevant Experience (College education in a related field, and/or equivalent work experience in F&B)
• Work varied shifts, to include weekends and holidays required
• Knowledgeable of Culinary Union Bargaining agreement preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community