Manager Revenue Cycle Training

Advocate Aurora Health; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Training Manager to lead training initiatives within the revenue cycle department. This fully remote role involves overseeing training needs across various sites, developing comprehensive training programs, and ensuring compliance with organizational policies. The ideal candidate will possess strong instructional design skills and a passion for adult education, along with excellent communication and analytical abilities. Join a forward-thinking organization committed to delivering high-quality healthcare and making a meaningful impact in the lives of patients.

Benefits

Paid Time Off

Health and Welfare Benefits

Flexible Spending Accounts

Educational Assistance Program

Retirement Plans with Employer Match

Qualifications

• 5+ years experience in instructional design and adult education.
• Supervisory experience in managing staff and training functions.

Responsibilities

• Oversees training needs related to revenue cycle functional areas.
• Develops and maintains training policies and procedures.

Skills

Instructional Design

Adult Education

Training Program Presentation

Communication Skills

Analytical Skills

Negotiation Skills

Customer Relationship Management

Education

Bachelor's Degree in Education or related field

Tools

Microsoft Office

Job description

Department:

13220 Revenue Cycle - Admin: Midwest Training

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

This position is fully remote, working full-time during daytime hours. The role will be responsible for leading the NC/GA Division training teams but the person holding the role will work remote so is approved to live outside NC/GA division. However, there is the expectation that they are willing to travel to the NC/GA area on occasion and possibly travel for conferences as well.

Major Responsibilities:

• Oversees hospital, clinic, business office and other in-scope site-based training needs related to revenue cycle functional areas. Coordinates training and training support activities across locations to ensure standardization and sharing of best practices.
• Assesses organizational needs to drive training initiatives. Partners with Revenue Cycle Business Optimization teams and other departmental stakeholders to design training needed to support deficiencies or gaps identified through their work.
• Develops the framework and schedules for training events. Provides input to Revenue Cycle Instructional Design on course content and curriculum.
• In conjunction with Revenue Cycle Instructional Design, conducts follow-up studies of all completed training to evaluate and measure results. Ensures quality review measurements are in place.
• Represents Revenue Cycle Training when ad hoc needs or special projects arise, including system upgrades, implementations, affiliations, partnerships, and new scopes of revenue cycle work.
• Manages and promotes implementation of standard training support processes and programs (remote and in-person).
• Identifies and implements process improvements related to training to improve training and training support programs.
• Develops and maintains training policies and procedures to ensure synchronization regulatory requirements and organizational compliance policies. Develops and delivers department on-boarding processes.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Education or related field.

Experience Required:

• Typically requires 5 years of experience in instructional design, adult education and training program presentation. Includes 1 year of supervisory experience in the management of staff, budgets, and training functions.

Knowledge, Skills & Abilities Required:

• Expertise in developing and executing education programs that ensure translation of teaching into action and promote learner involvement. Demonstrated innovative coaching skills when managing education/development issues.
• Excellent verbal and communication skills. Ability to deal and work effectively with multiple departments and in matrix organizational structures. Proven ability to influence others not directly reporting to them. Strong negotiating skills. Demonstrated analytical ability and presentation skills.
• Ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering high quality services.
• Proven experience in establishing and maintaining long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Demonstrated ability to develop strategic and tactical plans to meet business objectives in a large healthcare system.
• Proficiency in Microsoft Office applications and others as required.
• Demonstrated skills in analysis necessary to examine Revenue Cycle training activities and detect/resolve any related issues.

Physical Requirements and Working Conditions:

• Must be able to sit the majority of the workday.
• Occasionally lifts up to 10 lbs.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$50.05 - $75.10

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.