Manager, Retention & Lifecycle Marketing

BlueChew; Austin (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

Meds.com is hiring a Manager, Retention & Lifecycle Marketing to own the customer journey from first purchase through long-term loyalty. You’ll use insights, creative, experimentation, personalization, and automation to reach the right customer at the right time.

This cross-functional role sits within the Creative Strategy team and partners with Growth Marketing, Creative, Product, Customer Experience, Analytics, and Engineering to drive growth.

Qualifications

• No formal qualifications listed in the posting.

Responsibilities

• Own the strategy and execution behind the customer journey from first purchase through long-term loyalty.
• Collaborate with Growth Marketing, Creative, Product, Customer Experience, Analytics and Engineering to build lifecycle programs.

Job description

Meds.com is a rapidly growing consumer technology firm operating a suite of healthcare businesses, including our flagship brands BlueChew & MOD. Our mission is to better patients' lives through innovative healthcare solutions. With a team of over 500 professionals across various specialties, we've built scalable pharmacy, telemedicine, and e-commerce platforms using cutting-edge technology. As we continue our accelerated growth trajectory, we're launching new products to expand our patient base and accelerate growth. Join us in tackling exciting challenges at the intersection of healthcare and technology.

Build the customer journey that drives long-term growth:

We're building one of the fastest-growing direct-to-consumer healthcare brands in the country, and we're looking for someone to own one of the most important growth levers in the business: customer retention. Our customers don't stop interacting with us after their first purchase. Every message, every renewal, every product recommendation, and every touchpoint is an opportunity to build trust, increase lifetime value, and create an exceptional customer experience.

As our Manager, Retention & Lifecycle Marketing, you’ll own the strategy and execution behind the customer journey from first purchase through long-term loyalty. You’ll combine customer insights, compelling creative, experimentation, personalization, and automation to deliver the right message to the right customer at the right time.

This is a high cross-functional role that sits within the Creative Strategy team. You’ll partner closely with Growth Marketinbg, Creative, Product, Customer Experience, Analytics, and Engineering to build best-in-class lifecycle programs that strengthen customer relationships while driving measurable business growth.

Join our team in Austin, TX or Chicago, IL - we're looking for someone who truly values and enjoys working in the office, not just tolerates it.

oin our dynamic team and help us create impactful collaborations with influencers to expand our brand reach and drive meaningful engagement with our target audience. This role is full-time in our Austin or Chicago offices.