Manager, Retail Technology Platforms

Crew Carwash; Indianapolis (IN); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Time Off + 6 paid holidays each

Free carwashes, naturally

Group health, dental, and vision

401K with company match

Daily pay options available at no cost

Tuition reimbursement

Recognition and appreciation events

Job summary

Crew Carwash is seeking a Manager, Retail Technology Platforms to own the strategy, administration, optimization, and performance of our customer-facing retail tech, including POS, payments, promotions, subscriptions, and pricebook systems. The role drives the POS modernization, migrating from legacy systems, and serves as the bridge across IT, Operations, Marketing, Finance, and vendor partners.

This on-site role at our Indianapolis/Fishers support center emphasizes delivering fast, scalable,

Qualifications

• Experience owning or administering POS or retail/hospitality transaction systems.
• Working knowledge of SQL and underlying database structure.
• Strong customer service skills and team orientation.
• Vendor management experience including platform evaluations and migrations.
• Solid understanding of pricing and promotions logic.
• Ability to communicate across IT, Operations, Marketing and Finance.

Skills

POS systems

SQL

Customer service

Vendor management

Pricing logic

Cross-functional comms

Data-driven

Job description

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!
The Manager, Retail Technology Platforms own the strategy, administration, optimization, and business performance of Crew Carwash’s customer-facing retail technology platforms including POS, payments, promotions, subscriptions, and pricebook systems.
This role will lead Crew’s POS modernization effort, including the evaluation and migration off a legacy point of sale to a next-generation platform, and serve as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, and customer-friendly technology across all locations. This role is on-site 5 days/week at our support center in Indianapolis/Fishers.

Crew’s Performance Measurements

• POS platform uptime and reliability
• Promotion and pricing accuracy across all locations
• Speed to market for new campaigns and pricing changes
• Reduced transaction friction and faster issue resolution
• On-time, on-budget delivery of the POS migration roadmap
• Data feed accuracy and field/store satisfaction

Crew’s Qualifications

• Experience owning or administering POS or retail/hospitality transaction systems
• Must have working knowledge of SQL and underlying database structure
• Must possess outstanding customer service skills and be willing to work in a team environment
• Vendor management experience, including platform evaluations and migrations
• Strong understanding of pricing and promotions logic
• Strong cross-functional communication and stakeholder management skills
• Data-minded, with a track record of using metrics to drive improvement
• Demonstrated operational urgency and comfort working in a fast-paced, multi-location environment

Crew’s Commitments To You

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

We're really in the people business, we just happen to wash cars!