Manager, Retail Dining Operations

Kennesaw State University; Kennesaw (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Kennesaw State University is seeking a Manager, Retail Dining Operations to plan, develop, implement and oversee the university dining programs on the Kennesaw campus, including front and back of house operations. This supervisory role manages staff and works closely with facilities, marketing and culinary teams.

The position requires a high school diploma or equivalent, ServSafe certification or within 12 months, and at least two years of supervisory food service experience.

Qualifications

• High school diploma or equivalent.
• ServSafe certification or certification within 12 months of hire.
• Two years of supervisory or assistant manager experience in a food service establishment.

Responsibilities

• Provides a superior dining hall experience that meets student lifestyle needs.
• Ensures self-operated dining program offers variety, quality, cleanliness, and freshness.
• Coordinates with maintenance and facilities to keep equipment well-maintained and functional.
• Manages labor including hiring, employee relations, performance, and scheduling.
• Assists in managing expenses, revenues, and overall financial success of the dining program.
• Assists leaders in implementing new culinary programs and promotions with marketing and culinary teams.
• Trains and develops staff, including direct reports.

Skills

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

ServSafe certification

Job description

Job Title: Manager, Retail Dining Operations

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 304933

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Primary Location:

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Secondary Location:

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Plans, develops, implements and oversees programs and services in the assigned University Dining's retail and/or residential dining operations on a specific campus and/or location, which may include oversight of both front and back of the house operations. Responsible the management of assigned staff.

Responsibilities

• Provides a superior dining hall experience that meets the lifestyle needs of students


• Ensures that KSU's self-operated dining program provides exceptional food variety, quality, cleanliness, and freshness


• Assists and coordinates with maintenance staff and KSU Facilities to ensure the dining program has equipment that is well-maintained and functional at all times


• Responsible for labor management of assigned employees including but limited to, hiring, employee relations, performance management, and scheduling


• Responsible for assisting department leaders in managing expenses, generating revenues, and the overall financial success of the dining program


• Assists leaders in implementing new culinary programs and promotions in conjunction with the marketing and culinary team


• Manages, trains, and develops staff to include direct reports

Required Qualifications

• High school diploma or equivalent


• Manager ServSafe certified or obtains certification within twelve (12) months of hire


• Two (2) years of relevant work experience at a food service establishment as a supervisor or assistant manager

Preferred Qualifications

• An undergraduate or advanced degree from an accredited institution of higher education in a related field


• Previous experience in a higher education food service setting in a supervisor or Assistant manager role

Knowledge, Skills, & Abilities

• Able to handle multiple tasks or projects at one time meeting assigned deadlines


• Able to communicate with a variety of internal and external customers


• Knowledge of and proficient in HAACP Standards


• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills


• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)


• Must be a self-starter


• This position must be skilled in critical thinking, relationship building and customer service


• Strong attention to detail and follow up skills


• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.218_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

• This is a supervisory position.


• This position does not have any financial responsibilities.


• This position will not be required to drive.


• This role is not considered a position of trust.


• This position does not require a purchasing card (P-Card).


• This position may travel 1% - 24% of the time.

Background Check

• Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf