Manager Retail Banking Community

Socket.dev; Fort Wayne (IN); On-site; USD 90,000 - 125,000; Full time

Job summary

First Citizens Bank is seeking a Manager Retail Banking to lead a network of branches across the South Kansas footprint, providing strategic direction, coaching, and support to high-performing teams. This visible leadership role drives market growth and client relationships.

You will partner with branch leaders to elevate the client experience, strengthen operational excellence, and foster accountability, engagement, and staff development across the organization.

Qualifications

• Bachelor's degree plus 6+ years in sales or lending, incl. 3 years coaching/management
• HS diploma plus 10+ years in sales, consumer or business lending, incl. 3 years coaching/management
• Experience coaching/supervising sales teams

Responsibilities

• Team Leadership: lead, coach, and develop branch teams to hit sales and service goals
• Client Experience & Business Development: build partnerships and grow consumer and small business relationships
• Operations & Risk Management: ensure regulatory compliance and strong controls
• Market Performance: execute staffing, sales, and business development strategies for growth

Skills

Structured sales process

Retail banking products

Business development

Networking and influence

Education

Bachelor's degree

High school diploma or GED

Job description

Overview

At First Citizens Bank, we're proud of a legacy spanning more than 125 years, built on strength, stability, and an unwavering commitment to helping our customers, colleagues, and communities thrive. As we continue to grow, we're seeking leaders who want to make a meaningful and lasting impact.

As a Manager Retail Banking, you will lead a network of branches across South Kansas, providing strategic direction, coaching, and support to high-performing branch teams. This highly visible leadership role is responsible for driving market growth, deepening client relationships, developing future banking leaders, and executing business strategies that deliver exceptional results.

You will partner closely with branch leaders to enhance sales performance, elevate the client experience, strengthen operational excellence, and build a culture of accountability, engagement, and development. Success in this role requires a leader who can balance business performance with people leadership while serving as a trusted ambassador for the bank in the communities we serve.

This position may be based in any First Citizens office location within the South Kansas footprint.

Responsibilities & Qualifications

Duties & Responsibilities:

• Team Leadership: Lead, coach, and develop branch teams to achieve sales, service, and performance goals while fostering a culture of accountability and growth.
• Client Experience & Business Development: Build strong partnerships and encourage meaningful client conversations that identify opportunities to grow consumer and small business relationships.
• Operations & Risk Management: Ensure compliance with banking regulations, policies, and procedures while maintaining strong operational controls and efficient branch operations.
• Market Performance: Execute staffing, sales, and business development strategies to drive market growth, improve performance, and deliver value for clients and the bank.

Position Specific Skills

• Application of a structured sales process
• Knowledge of retail banking products and services
• Business development
• Networking and building centers of influence

Minimum Required Education and Experience:

Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in sales, consumer or business lending, including 3 years sales coaching or sales management

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.