Manager Retail Banking Community

First Citizens; Boise (ID); On-site; USD 85,000 - 110,000; Full time

Job summary

First Citizens Bank seeks a Manager Retail Banking to lead branch teams across Idaho and Wyoming, delivering sales, service excellence, and strong client relationships. You will drive growth, coach leaders, and uphold regulatory controls while partnering with branch leaders to elevate performance.

The role emphasizes market expansion, operational excellence, and building a culture of accountability and development in communities served.

Qualifications

• Bachelor's degree with 6+ years in sales or branch leadership.
• HS diploma/GED with 10+ years in sales, including coaching or management.
• 3+ years of sales coaching or sales management experience.

Responsibilities

• Lead, coach, and develop branch teams to meet sales and service goals.
• Build partnerships to grow consumer and small business relationships.
• Ensure regulatory compliance and strong operational controls.
• Drive market growth through staffing, sales, and development strategies.

Skills

Team Leadership

Client Experience

Operations & Risk Management

Market Growth & Networking

Education

Bachelor's Degree + 6 yrs

HS Diploma or GED + 10 yrs

Tools

CRM Software

Sales Process

Job description

Overview

At First Citizens Bank, we're proud of a legacy spanning more than 125 years, built on strength, stability, and an unwavering commitment to helping our customers, colleagues, and communities thrive. As we continue to grow, we're seeking leaders who want to make a meaningful and lasting impact.

As a Manager Retail Banking, you will lead a network of branches across Idaho and Wyoming, providing strategic direction, coaching, and support to high-performing branch teams. This highly visible leadership role is responsible for driving market growth, deepening client relationships, developing future banking leaders, and executing business strategies that deliver exceptional results.

You will partner closely with branch leaders to enhance sales performance, elevate the client experience, strengthen operational excellence, and build a culture of accountability, engagement, and development. Success in this role requires a leader who can balance business performance with people leadership while serving as a trusted ambassador for the bank in the communities we serve.

This position may be based in any First Citizens office location within the Idaho and Wyoming footprint.

Responsibilities & Qualifications

Duties & Responsibilities:

• Team Leadership: Lead, coach, and develop branch teams to achieve sales, service, and performance goals while fostering a culture of accountability and growth.
• Client Experience & Business Development: Build strong partnerships and encourage meaningful client conversations that identify opportunities to grow consumer and small business relationships.
• Operations & Risk Management: Ensure compliance with banking regulations, policies, and procedures while maintaining strong operational controls and efficient branch operations.
• Market Performance: Execute staffing, sales, and business development strategies to drive market growth, improve performance, and deliver value for clients and the bank.

Position Specific Skills:
Application of a structured sales process
Knowledge of retail banking products and services
Business development
Networking and building centers of influence

Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in sales, consumer or business lending, including 3 years sales coaching or sales management

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.