Manager Retail Banking (Area Manager)

First Citizens Bank; Columbia (SC); On-site; USD 85,000 - 120,000; Full time

Job summary

First Citizens Bank in Columbia, SC is seeking a Manager of Retail Banking to lead sales across multiple branches and Premier Relationship Bankers in select markets. You will drive staffing, implement sales plans, and grow consumer and small business relationships.

This role coaches staff to improve performance, oversees collaboration between sales teams and back office, and may involve outbound outreach to generate opportunities.

Qualifications

• Minimum education: Bachelor's Degree with 6+ years in Sales or Sales leadership or High School Diploma with 10+ years in Sales or Sales leadership.

Responsibilities

• Team Management: lead performance and personnel for a multi-branch team, driving results and coaching.
• Service Standards: build partnerships to deliver value to customers, uncover opportunities, and optimize performance.
• Operations and Administration: ensure regulatory, policy, and process compliance while maintaining efficient operations.

Skills

Team Management

Service Standards

Operations & Administration

Structured sales process

Retail banking products

Business development & networking

Education

Bachelor's Degree & 6 yrs sales leadership

HS Diploma + 10 yrs sales leadership

Job description

Overview

Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work.

As a Manager of Retail Banking at First Citizens Bank, you will manage sales for at least 6 branches and in select markets, Premier Relationship Bankers. This role will implement and manage staffing and sales activity plans to meet financial growth goals. You will drive accountability to the acquisition, expansion and retention of consumer and small business banking relationships. This position coaches associates to improve or enhance sales performance. You may engage in outbound calling activities to generate new business opportunities. This position oversees the productive collaboration between sales associates, branch partners, and back office support groups.

Responsibilities & Qualifications

• Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Application of a structured sales process
• Knowledge of retail banking products and services
• Business development
• Networking and building centers of influence
• Champions Change and Culture
• Develops Talent

Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience in Sales, consumer or business lending, including 3 years sales coaching or sales management OR High School Diploma or GED/Equivalent and 10 years' experience in Sales, consumer or business lending, including 3 years sales coaching or sales management

Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.;Associates hired into this role will be required to obtain Series 6, 63, and State Specific Life Insurance licenses within 12 months

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.